Hurricane Ida Recovery Info


Louisiana Strong

To find a financial center and check hours of operation visit


Financial Center Status:

The following locations are currently closed:


Online Banking:

Access your accounts anytime through online banking at or the mobile app. If you need the app, download it today from Google Play or the App Store.


Recovery Assistance

Recovery loans, fee waivers and deferrals are available to impacted residents in FEMA designated disaster areas in Louisiana parishes map noted in red.  


Unless otherwise noted, please contact your banker, or call Client Services at 800-448-8812 from 8:00 a.m. to 5:00 p.m. CT Monday - Friday, or visit a financial center by October 31, 2021 to submit a loan deferral request or apply for a disaster recovery assistance loan. 


All loans are subject to credit approval. Terms and conditions apply.


Loan Deferrals

  • Personal and Small Business Loans and Lines: Clients may be eligible for payment deferrals.

Interest will continue to accrue even though the payment has been deferred. Depending on the type of loan/line and collateral securing the loan/line a deferral may result in the extension of the maturity date or in the requirement to pay deferred interest when payments resume or at loan/line maturity. Restrictions apply. See a banker for details.


  • Personal and Small Business Credit Card: Clients may be eligible to receive a payment deferral for payments due through October 31,  2021.

Interest will continue to accrue on unpaid outstanding balances even though payments have been deferred; therefore, skipped payments will increase finance charges. Statements with November due date are not eligible for payment deferral. November 2021’s statement’s minimum payment may be higher than before a payment was skipped and may not reduce the balance.


The property securing the mortgage loan or the borrower’s place of employment must be located in a FEMA-Declared Disaster Area eligible for Individual Assistance, or the borrower’s income must be seriously affected by the disaster.  Other terms and conditions apply.


Disaster Recovery Assistance Loans

All loans are subject to credit approval. Terms and conditions apply.
  • Consumer and Small Business Recovery Assistance Loans: Reduced rate unsecured personal and business loans with no up-front fees and no payment for 90 days are available for impacted clients. Personal loans from $2,500 to $20,000; business loans from $2,500 to $50,000

Finance charges will begin to accrue at closing, even though the first payment date is deferred. Deferring payments will result in a higher finance charge than if payments were made every month. Limited to new money requests only. Existing Hancock or Whitney Bank debt cannot be refinanced.


  • Retired Hancock Whitney Associates Recovery Assistance Loans: Impacted Louisiana Hancock Whitney retired employees may be eligible for special employee loans. For more information, please call 1-877-844-4948; then press option 2.


  • Special Introductory Rate for Preferred Line of Credit and Business Line of Credit

The offer is valid for new lines of credit only and existing Hancock Whitney debt cannot be refinanced.


  • Residential Mortgage Offer: Clients in the impacted markets may receive up to $500 off of closing costs for residential mortgages with applications submitted after August 29, 2021 through October 31, 2021. Contact a Mortgage lender for more information and details.


Other Deposit Fees:

We're here to help. Contact your nearby financial center or call 1-800-448-8812 if you are having difficulties and need to speak to us regarding your fees. Assistance is available for residents in the designated FEMA declared disaster areas noted in red on the map here.


PIN Updates:

PIN NOW is a easy self-service tool enabling debit card clients to reset ATM PINs. Simply call 1-866-985-2273 to reset your PIN.  Clients can continue to use any Hancock Whitney ATMs to reset PINs as well. 

Let's stay connected


Client Services:
1-800-448-8812 or Contact Support Now


Treasury Services:
1-866-594-2304 or Contact Support Now


Merchant Services:

Assistance with your Merchant Services account and payment processing equipment is available at 800-803-4967 or If your business has been impacted by Hurricane Ida, and you are unable to accept payments due to damage to your payments device, we can assist quickly so your business can accept payments again within one day or less.


Wealth Manager:
Access to Wealth Manager is available at For general assistance, our support team is available at 1-888-346-6300 Monday-Friday 8:00 a.m. to 5:00 p.m. CT.

Hancock Whitney Investment Services:
For money movement, trading support and general inquiries, our support team is available at 1-888-346-6300 Monday -Friday 8:00 a.m. to 5:00 p.m. CT. Need an advisor to contact you? Let us know here.


Trust & Asset Management:
For Personal or Institutional Trust services please call 1-800-651-9227.


Hancock Whitney Bank, Member FDIC and Equal Housing Lender. All loans subject to credit approval. Terms and conditions apply.

equal housing lender

Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2021 Hancock Whitney Bank.