Frequently Asked Questions

 

Chip-Enabled Debit Cards

  1. What is an EMV or “chip” card?
  2. Do I need to apply for a chip-enabled debit card?
  3. What’s new about my debit card?
  4. What should I do once the new card is received?
  5. I recently received a new chip debit card, what should I do with my old debit card?
  6. How do you change the PIN number?
  7. If I have multiple debit cards tied to my account, will all the cards be reissued with the chip enabled card at the same time?
  8. Where can I use the chip card?
  9. Can I still make purchases using the magnetic stripe on the back of my card?
  10. I have recurring payments set-up on my old card. What should I do to ensure I do not miss a payment?
  11. Does this chip track my card like GPS?
  12. Will my mobile and/or online banking sign-on change?
  13. Can I add my chip-enabled card to my mobile wallet?

Chip-Enabled Debit Cards

Q: What is an EMV or “chip” card?
A: Chip cards offer additional security over traditional magnetic stripe cards. The embedded microchip provides extra security by encrypting client data when used at chip-enabled registers and ATMs.
Q: Do I need to apply for a chip-enabled debit card?
A: No. If you are an existing Hancock Whitney debit cardholder, there is no need to request a chip card. You’ll automatically receive your chip-enabled card soon. For further questions, call 1-800-448-8812 or visit your local financial center.
Q: What’s new about my debit card?
A:

 

  • A new card design with enhanced security features: In addition to the embedded microchip, your card number and expiration date are on the back of the card for additional security.
  • New PIN: Your new PIN will be sent separately and can be changed at any Hancock Whitney ATM.
  • New card number: Update automatic recurring payments, such as membership fees or utility bills, and mobile wallets with the new card number.
Q: What should I do once the new card is received?
A:
  • Activate the new card immediately. The existing card will be closing soon after the new card is received. Once your chip card is activated, cut or shred your old card prior to throwing it away.
  • Enjoy the new card design with enhanced security features. The card number and expiration date are on the back of the card for additional security.
  • Use the new PIN. Your new PIN will be sent separately and can be changed at any Hancock Whitney ATM.
  • Update any automatic and recurring payments with the new card number. Put bills on auto-pilot with the new card number.
  • Enroll the new card number in Visa Purchase Alerts and Mobile Wallets.
Q: I recently received a new chip debit card, what should I do with my old debit card?
A: Once you activate your new chip card, cut or shred your old card prior to throwing it away.
Q: How do you change the PIN number?
A:

The PIN can be changed at any Hancock Whitney ATM by following the below steps:

  • Enter PIN
  • Select Change PIN option
  • Enter new 4 digit PIN
  • Re-enter the 4 digit PIN when prompted
  • Ensure the confirmation screen states PIN change was successful
Q: If I have multiple debit cards tied to my account, will all the cards be reissued with the chip enabled card at the same time?
A: Cards may be reissued at separate times. Cardholders can continue to use the magnetic stripe card until the new chip card is received.
Q: Where can I use the chip card?
A: You can use your card anywhere VISA is accepted.
Q: Can I still make purchases using the magnetic stripe on the back of my card?
A: Yes. If a retailer hasn't switched to a new chip card reader, don't worry. Your card still has a magnetic stripe for use at traditional terminals.
Q: I have recurring payments set-up on my old card. What should I do to ensure I do not miss a payment?
A: Contact the company authorized to regularly charge your account, and let them know that your card number has changed. They’ll likely ask for your new card number along with the expiration date and security code.
Q: Does this chip track my card like GPS?
A: No. This is not a GPS chip. It is only an added layer of security.
Q: Will my mobile and/or online banking sign-on change?
A: No. Your online banking and mobile banking app username and password will stay the same.
Q: Can I add my chip-enabled card to my mobile wallet?
A: Yes. Your chip card will work with Apple Pay, Google Pay and Samsung Pay, just like before.