"Our associates are here to help families, businesses and communities in the same way we've weathered 120-plus years of literal and figurative storms - together."

- John Hairston, President & CEO





We understand the impact that the coronavirus pandemic is having on our clients and the communities we serve. We are committed to working with those impacted and continue to implement measures to keep you safe. If you are facing financial hardship due to COVID-19 and are concerned about making your payments please contact us.


Economic Impact Payment Information

  • For up-to-date information on eligibility and answers to frequently asked questions visit the IRS site: https://www.irs.gov/coronavirus/economic-impact-payments
  • If you haven’t already, enroll in online banking and download our Mobile app, so you can check your transactions/track your stimulus payment. If you receive a paper check and have a Hancock Whitney checking account you can deposit it quickly and easily with Mobile Check Deposit. 
  • Watch out for scams. Learn more about how you can avoid COVID-19 related fraud here
  • Please reach out if you need assistance.  


We're here to help

In preparation for the upcoming stimulus payment we have amended our processes to ensure that our clients can access the full amount of their stimulus payment regardless of their account balance or status. If your account currently has a negative balance, you may be able to receive the full amount of your EIP payment. If your account remains overdrawn or the withdrawal of your payment causes your account to become overdrawn, it may be subject to non sufficient funds and/or overdraft fees. Please ask an associate at your local financial center about your account and the options available to you. 


Loan Deferrals 

To request a loan deferral please contact us at 1-800-448-8812 or visit your local financial center. Loan payment deferrals may be available on the following:*

  • Business loans and lines of credit
  • Consumer loans and lines of credit
  • Credit cards
  • Auto loans

For residential mortgage loan assistance, please call: 1-888-354-4321 or email Mortgage Assistance


SBA Disaster Assistance


Online and Mobile Banking

We can help you access your accounts and bank anywhere and anytime at www.hancockwhitney.com. Simply download the Hancock Whitney App from your app store: Google Play or Apple App Store

Need a new account? Open Online

Note: Mobile check deposit limits are now significantly higher for most clients. Newly opened accounts may still see lower deposit limits for a period of time. Please check the limit displayed inside your Hancock Whitney mobile app on the Deposit Check screen.

Serving you safely

We’ve instituted a number of important steps to keep you and our associates safe while banking with us:


Back to Business Blog Video - Shortened Version


Sanitizing locations

CDC guidelines for cleaning and sanitizing our lobbies are being observed. High-touch areas, including counters, door handles, client waiting areas and restrooms, are being cleaned and sanitized frequently throughout the business day.


Practicing Social Distance

Walk-in traffic in our lobbies is limited to the number of people that can safely maintain social distancing of six feet. We’ve installed health shields at our desks and teller counters, and we’re providing hand-sanitizing supplies and using floor markers to designate safe social distancing.


Face coverings required

When you visit our financial centers, we request that you wear a face covering.

Let's Stay Connected

Please be sure we've got your current email and phone number so we can reach out when needed. Easily make any updates by logging into online banking at hancockwhitney.com

Social Media

  • Visit our Twitter and Facebook channels. Updates are available even if you are not a social media subscriber. 
  • Subscribe to our Insights Blog for helpful information. 

Contact Us

  • Client Contact Center: 1-800-448-8812
  • Treasury Services: 1-866-594-2304
  • Investment Services: 1-800-385-4188**


*Offers available for a limited time, subject to terms and restrictions and subject to change without notice. 

Decisions on waivers are made at the discretion of Hancock Whitney. Hancock Whitney Bank, Member FDIC and Equal Housing Lender. All loans subject to approval and terms and conditions apply.



**Investments and Insurance Products are offered through Hancock Whitney Investment Services, Inc.  Hancock Whitney Investment Services Inc. is a registered broker/dealer, member FINRA/SIPC and a Registered Investment Adviser. Hancock Whitney Investment Services, Inc. is a wholly owned subsidiary of Hancock Whitney Corporation.


Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2021 Hancock Whitney Bank.