"We're here to help families, businesses and communities in the same way we've weathered 120-plus years of literal and figurative storms - together"


- John Hairston, President & CEO

 

 

COVID-19 Update 

The health and safety of our clients, associates, and community are our priority. We continue to monitor the COVID-19 pandemic and the impacts felt by our communities and continue to  follow all CDC and health department prevention recommendations.  Learn more about what we're doing here.

Our Financial Centers are available to serve clients in the lobbies and the drive thru. For information visit the  Financial Center locator here.

Read the latest Insights article about how we're  supporting our communities

 

Here to help

If you are facing financial hardship due to COVID-19 and are concerned about making your payments please contact us.

 

Fee Waivers

The temporary COVID-19 fee waivers will expire on 7/15/2020.  Learn more. Contact us at 1-800-448-8812 if you're having difficulties and need to speak with a client services representative regarding your fees.

 

Savings and Money Market Change

Learn more regarding recent temporary changes to account policies.

 

Loan deferral options

To request a loan deferral please contact us at 1-800-448-8812 or visit your local financial center.

Loan payment deferrals may be available on the following:*

  • Business loans and lines of credit
  • Consumer loans and lines of credit
  • Credit cards
  • Auto loans

For residential mortgage loan assistance, please call: 1-888-354-4321 or email Mortgage Assistance

 

SBA Disaster Assistance

Paycheck Protection Program (PPP)

Our team is currently working hard to establish an online portal to guide clients through the loan forgiveness application process. We will keep you informed of our progress and any further guidance released by the SBA related to the PPP as it becomes available. 

Clients interested in applying for a PPP loan should contact their banker for more information.

 

Economic Impact Payment Information

 

Online & Mobile Banking:

We can help you access your accounts and bank anywhere and anytime at www.hancockwhitney.com . If you haven't already, please download the Hancock Whitney App from your app store: Google Play or Apple App Store

To set up new accounts visit Online Account Opening. If you need help with setting up services, please visit those topics on our website or give us a call.

Note: Mobile check deposit limits are now significantly higher for most clients. Newly opened accounts may still see lower deposit limits for a period of time. Please check the limit displayed inside your Hancock Whitney mobile app on the Deposit Check screen.

Safety and preventive measures during COVID-19

At Hancock Whitney, the health and safety of our clients and associates is our top priority, which is why we’ve instituted a number of important steps to keep you and our associates safe:

 

Sanitizing locations

CDC guidelines for cleaning and sanitizing our lobbies are being observed. High-touch areas, including counters, door handles, client waiting areas and restrooms, are being cleaned and sanitized frequently throughout the business day.

 

Practicing Social Distance

Walk-in traffic in our lobbies is limited to the number of people that can safely maintain social distancing of six feet. We’ve installed health shields at our desks and teller counters, and we’re providing hand-sanitizing supplies and using floor markers to designate safe social distancing.

 

Face coverings required

When you visit our financial centers, we request that you wear a face covering where required by state and local officials. Our associates may also wear masks for protection according to CDC recommendations.

 


Stay Connected

 
Please be sure we have your email and phone number to contact you if needed. You can make updates either by computer or mobile device by logging into online banking at www.hancockwhitney.com

Social Media

  • Read our Twitter and Facebook channels for the latest info. Updates are even if you are not a social media subscriber. 

Banking Options

Call us

  • Client Contact Center: 1-800-448-8812
  • Treasury Services: 1-866-594-2304
  • Hancock Whitney Investment Services: 1-800-385-4188**

Fraud Prevention

Be Fraud Aware

Fraudsters are especially active in times of stress. Be particularly aware of suspicious phone calls, emails and text messages. Protect your online and mobile credentials and know that Hancock Whitney will send emails with links to articles or web pages, but will never ask you for your sensitive information like account numbers or social security numbers.

Read more on how fraudulent activities increase during pandemic

 

 

*Offers available for a limited time,  subject to terms and restrictions and subject to change without notice.

Decisions on waivers are made at the discretion of Hancock Whitney.

Hancock Whitney Bank, Member FDIC and Equal Housing Lender. All loans subject to approval and terms and conditions apply.

EHL Horizontal logo

 

**Investments and Insurance Products are offered through Hancock Whitney Investment Services, Inc.  Hancock Whitney Investment Services Inc. is a registered broker/dealer, member FINRA/SIPC and a Registered Investment Adviser. Hancock Whitney Investment Services, Inc. is a wholly owned subsidiary of Hancock Whitney Corporation.

NO BANK GUARANTEE NOT A DEPOSIT MAY LOSE VALUE NOT FDIC INSURED
NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY

Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2020 Hancock Whitney Bank. 

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