Updated 4/3/20.  Please visit frequently for updates.

A Message From The CEO


Coronavirus (COVID-19) Related Key Information

At Hancock Whitney, the health and safety of our clients, associates, and community are our priority. We are monitoring the current situation of the novel coronavirus, named COVID-19, and the impact it has on the communities we serve. We want you to know that we are following all CDC and health department prevention recommendations

Read the latest Insights articles here: 

Preventative measures implemented to serve our clients and associates 

Special Edition: Markets and Economic Update – March 23, 2020

Remain vigilant as fraudsters ramp up during COVID-19 pandemic

What you need to know about the Paycheck Protection Program


Financial Center Access

At this time most of our Financial Centers are providing drive-thru services. If you need to access a safe deposit box or meet with a banker at one of these locations, you may do so by appointment. To make an appointment or to check the status of a nearby center, visit the Financial Center locator here.

Our locations at the Tulane University Campus in Louisiana and at Stennis Space Center in Mississippi are temporarily closed.

How We're  Helping

If you are facing a financial hardship as a result of COVID-19 we are here to help. Our committed team of associates are available to work with you on assistance including loan payment deferrals and fee waivers as applicable to your situation. Contact us today at 1-800-448-8812.

Fee Waivers & Loan Payment Deferrals*
These are small ways that we can help you access your funds without additional fees.

  • Penalty-free CD withdrawal1
  • Waived fees for excessive withdrawals on all savings and money market accounts2
  • Account transfer overdraft protection fee waiver 3
  • Other deposit account fee waivers based on your needs.4

Loan payment deferrals
  • Business loans and lines of credit
  • Consumer loans and lines of credit
  • Credit cards
  • Auto loans

To request a deferral please complete this form and a banker will be in touch with you within 2 business days. For a residential mortgage loan deferment, please call: 1-866-397-5370 or email Mortgage Assistance


SBA Disaster Assistance

The U.S. Small Business Administration is offering low-interest federal disaster loans for working capital to small businesses suffering substantial economic injury as a result of the Coronavirus (COVID-19).  Learn more >

We are fully participating in the SBA’s Paycheck Protection Program. Due to overwhelming demand, we are only able to process applications from existing clients with primary checking accounts. 

Learn More here: What you need to know about the Paycheck Protection Program

Please contact your Hancock Whitney banker or financial center to submit an application. 


Stay Safe, Vigilant and Aware of Fraud

Tips to protect yourself

  • Update your email and phone number via our online banking platform so we can contact you quickly. Login from www.hancockwhitney.com on either your computer or mobile device.
  • Follow all recommendations from the CDC at CDC.gov to stay healthy including social distancing.
  • Be aware that fraudsters are especially active in times of stress. Carefully review any emails and text messages including those that appear like they are from government organizations or companies. Reputable organizations will never ask you via a link to supply information that they already have. Hancock Whitney will send emails with links to articles or web pages, but will never ask you for your sensitive information like account numbers or social security numbers. If you are ever unsure about the legitimacy of a message go directly to the website or page by typing the URL into your browser’s address bar.

Stay Connected

Online & Mobile Banking:

We can help you access your accounts and bank anywhere and anytime at www.hancockwhitney.com . If you haven't already, please download the Hancock Whitney App from your app store: Google Play or Apple App Store

To set up new accounts visit Online Account Opening to begin. If you need help with setting up services, please visit those topics on our website or give us a call.

Note: Mobile check deposit limits are now significantly higher for most clients. Newly opened accounts may still see lower deposit limits for a period of time. Please check the limit displayed inside your Hancock Whitney mobile app on the Deposit Check screen.


Connect with us:

Connect with us on Twitter and Facebook for the latest information. Updates are available to you even if you are not on social media. Visit and subscribe to our Insights Blog for additional information. 

How you can contact us:

  • Reach out to your local banker or  nearby financial center
  • Client Contact Center: 1-800-448-8812
  • Treasury Services support: 1-866-594-2304
  • Hancock Whitney Investment Services: 1-800-385-4188


*Offers available for a limited time,  subject to terms and restrictions and subject to change without notice.

1. The no-penalty offer allows customers to make only one partial or complete withdrawal without penalty eligible on CDs opened before 3/1/2020 that has had no previous withdrawals. Any other withdrawals will be subject to penalties.

2. Accounts remain subject to transaction limitations. If  they continually exceed withdrawal limitations, accounts will be subject to being converted into a different product type as disclosed in the Truth in Savings.

3. The $10 fee for OD transfers systematically made from the client’s linked Handyline or deposit account will be automatically waived.

4. Decisions on waivers are made in the discretion of Hancock Whitney.

Hancock Whitney Bank, Member FDIC and Equal Housing Lender. All loans subject to approval and terms and conditions apply.

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Investments and Insurance Products are offered through Hancock Whitney Investment Services, Inc.  Hancock Whitney Investment Services Inc. is a registered broker/dealer, member FINRA/SIPC and a Registered Investment Adviser. Hancock Whitney Investment Services, Inc. is a wholly owned subsidiary of Hancock Whitney Corporation.


Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2020 Hancock Whitney Bank. 

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