Homeowners experiencing difficulty in making their mortgage payments have several alternatives to avoid foreclosure. However, sometimes despite our best efforts to help, the outcome is not what was hoped for. If you have a complaint or concern about the mortgage assistance or the foreclosure process and believe your concerns are not receiving the appropriate attention, you have the right to escalate your case by contacting the Foreclosure Prevention Case Escalation Unit.*
The Foreclosure Prevention Case Escalation Unit will receive your inquiry for review of the foreclosure prevention process previously conducted on your account. The unit will:
Toll Free Number: 1-888-381-7679
Hours: 8:00 a.m. - 5:00 p.m. CST
Foreclosure Prevention Case Escalation Unit
1 Corporate Drive
Lake Zurich, IL 60047
Attn: Case Escalation Unit Research Department
Please include your loan number and last name when you submit your inquiry.
Status updates on ongoing foreclosure prevention options should not be sent to this unit; however, if you have any questions regarding the status of your loss mitigation review, please contact our Loss Mitigation Department at 1-888-395-3997.
* Foreclosure Prevention Case Escalation Unit inquiries pertain to primary or first mortgages only, not home equity loans or home equity lines of credit.