Fraud Alert SMS Text Message Terms and Conditions

 

Receiving Text Messages

You are receiving text messages because you consented to receiving automated calls and text messages related to your account(s) with Hancock Whitney for fraud alert purposes from the following short codes: 51403 (credit cards) and 37268 (debit cards).  We may send you text messages related to suspected fraudulent activity regarding your account(s) (“Fraud Alerts”), which text messages are free to the end user. We do not sell, rent, or share our customers’ consent to receive calls or text messages using an automatic telephone dialing system or an artificial or prerecorded voice message.

 

Frequency

Message frequency varies by account and preferences.

 

Cost

Sending and receiving messages under this campaign is free to the end user, however, clicking on a link within a text message may result in data charges being incurred according to your service plan.

 

How to Opt-Out of Fraud Alert SMS Text Messages

Text STOP to stop receiving Fraud Alerts about your account. We will send you a final text message confirming receipt of your request to opt-out of receiving Fraud Alerts text messages. If you opt out of one short code, you will stop receiving texts from that short code only. For example, if you opt out of text messages from short code "51403" for credit card Fraud Alerts, then you will continue to receive text messages from short code "37268" for debit card Fraud Alerts unless you also opt-out of those messages. To stop receiving any other text notifications that may be sent from Hancock Whitney, please call 1-800-448-8812.

 

How to Receive Help or Support

Text HELP for help at any time. You may also call 1-800-448-8812 at any time to speak to someone for additional information or support.

 

Carriers Supported

Supported carriers may change from time to time but currently include Alltell, AT&T, Boost, Cricket, Metro PCS, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon, and Virgin Mobile, among others. Neither carriers nor Hancock Whitney are liable for delayed or undelivered messages.

 

Confidentiality

Although we try to protect information you send us, we cannot guarantee that information sent using Short Message Service (SMS) is completely confidential. There are certain aspects of SMS usage and your device we cannot control. Therefore, transmission of information to you and to us over SMS must be undertaken at your own risk.

 

Privacy Policy

Our Privacy Policy is available at hancockwhitney.com/privacy-policy. Our Carrier Privacy Policy is available at hancockwhitney.com/carrier-privacy-policy. Please note that we do not sell, rent, or share our customers’ consent to receive calls or text messages using an automatic telephone dialing system or an artificial or prerecorded voice message. 

Hancock Whitney reserves the right to change Fraud Alert SMS Text Message Terms and Conditions at any time, and your continued consent to receive text messages from Hancock Whitney constitutes your agreement to all such changes. Hancock Whitney has the right to change the content of any text message and its delivery frequency including discontinuation of the text messages in their entirety at any time without prior notice to you, subject to applicable law. Hancock Whitney does not guarantee continuous, uninterrupted or secure text message services.