- Receiving Text Messages
You are receiving text messages because you consented to receiving automated calls and text messages related to your account(s) with Hancock Whitney. You are responsible for notifying us of any changes to your telephone numbers. We may text message you regarding the servicing or collection of your account(s) (“Payment Status Alerts”), which text messages are free to the end user.
Message frequency varies by account and preferences.
Sending and receiving messages under this SMS service is free to end user, however clicking on a link within a text message may result in data charges, depending on your carrier's service plan.
- How to Opt-Out of Payment Status Alerts SMS Text Messages
Text STOP to 22872 to stop receiving Payment Status Alerts about your account. We will send you a final text message confirming receipt of your request to opt-out of receiving Payment Status Alert text messages. To stop receiving any other text notifications that may be sent from Hancock Whitney, please call 1-800-448-8812.
- How to Receive Help or Support
Text HELP to 22872 for help at any time. You may also call 1-800-448-8812 Mon-Fri 7:00 AM CT - 7:00 PM CT or Sat 8:00 AM CT - 2:00 PM CT to speak to someone for additional information or support.
- Carriers Supported
Supported carriers may change from time to time but currently include Alltel, AT&T, Boost, Cricket, Metro PCS, Nextel, Sprint, T-Mobile, U.S. Cellular, Verizon, and Virgin Mobile, among others. Neither carriers nor Hancock Whitney are liable for delayed or undelivered messages.
Although we try to protect information you send us, we cannot guarantee that information sent using Short Message Service (SMS) is completely confidential. There are certain aspects of SMS usage and your device we cannot control. Therefore, transmission of information to you and to us over SMS must be undertaken at your own risk.