If you have not received you Company ID or User ID, please contact Client Support at 866-594-2304.  The serial number on your token is your temporary password. You will be prompted to update your password once you log in.

Your Company ID was sent to you via email from treasurymanager@hancockwhitney.com. If you are having trouble locating this email to find your Company ID, please call Treasury Services Client Support at 866-594-2304.

You begin transacting business in Treasury Manager as soon as you receive your credentials from the bank. 

You can access Treasury Manager through hancockwhitney.com. Select Treasury Manager from the Account Login box. 

You will find the Terms and Conditions for Treasury Manager here.

You will find our system requirements for our services here.

Cutoff times are as follows:

• Wire – Domestic 4:00 PM CST
• Wire – International 3:00 PM CST
• Wire – Federal Tax Payment 3:00 PM CST
• ACH – Same Day 2:00 PM CST
• ACH – Standard 6:00 PM CST

Enter company, user ID and then click Forgot Password. Answer your security questions, and click Submit.  You will be prompted to enter a new password, and then repeat new password, and click Reset Password.

Review the Treasury Manager Token User Guide for instructions for registering your token.

Yes, download the Treasury Manager application from your Official Apple Store or Google Play store on any supported mobile device. From our mobile application, you can perform all the same functions as the desktop except import and export functionality.

You can access other Treasury services like Image Manager, Positive Pay, Treasury Edge Lockbox and Lockbox IR when you hover over the applications menu.

All payments are located in Payment Management which includes ACH, Wire and Commercial Loan payments.

Select Payments Management and either complete a batch using the one time feature by selecting Payroll or Importing a NACHA formatted file.

Vendor payments can be created using several methods. Corporate Vendor Payments or Corporate Collections. Corporate Trade Exchange, Health Care and Tax payments are all supported using Freeform, Templates or Imported Files.

The Payments Management area has options for Loan Payment and also Loan Drawdown if entitled. Both options are completed in Payments Management. Loan payments cannot be processed more than 15 days prior to the due date posted in Treasury Manager. Loan payoffs cannot be made in Treasury Manager.

In Payments Management, the wire would be an International Wire and the currency will be USD. Please include a domestic intermediary bank.

The bank publishes several currencies we trade with, and if one is not listed that will be used, we have a team of Foreign Currency experts waiting to help. Their information can be located at the top of the International Wire screen inside of Treasury Manager.

Treasury Manager allows users to restrict specific templates and only privileged users will be able to submit and approve those templates for ACH and Wires.

Review the Using Filters and Managing Column Headers tutorial.

Treasury Manager allows administrators ability to place dollar limits on transaction limits and would require additional approvals if exceeded. Also, when creating templates, additional approvals can be requested before submission to ensure more than one user approves for large or sensitive payments.

Wire and ACH payments can be created on a schedule. Those payments will need to be approved when it is time to be released. Approval can be done on the PC or Mobile device. Transfer templates and loan payment templates may or may not need approval depending on the individual setup.

From the Administration & Settings menu, select Alerts Center.

Select Add New Alert and create the Alert Name.

Select the Alert Group - Payments and Transfers

Select Alert Type - Processed,

The Subject Line will populate or you may customize this field.

Select Recipients for the Alert from the list.

From the Contact Methods, select the Payment Status - Confirmed by Bank.

Select the Payment Type - Wire-Domestic and/or Wire-International.

You can also select debit and credit amounts, but this is not a required field.

Then Select Save.

The reports are available in CSV format.

The report is available in the Issue Item Status report under the Reports tab in Check Positive Pay.

The system does not offer the PNI report, as you can add the issue when you decision your exception.

You are no longer required to load stop payments into Positive Pay. You will only need to enter them into Treasury Manager. A file of stop payments that were placed in Treasury Manager will be created each morning and loaded into Check Positive Pay to update the status on the outstanding issue.

Both ACH and check exceptions are available under Transaction View located on the Dashboard, or navigate to the individual module by selecting change module.

No, check issues with the status of stop payment should be excluded from issue upload. These issues will cause the file upload to fail as these are ineligible items for upload.

You must click edit first to filter your date and then search in order for bank reports to show.

When you pull up the wire transaction report, click on the cog symbol in your title bar and choose all columns to display and then click update. You then scroll to the right using the scroll bar and view the details of your incoming wires.