How Do I Login To My Account? (Mobile)

Step-by-Step Login Guide

Logging into your Hancock Whitney Bank account online from a mobile device is a straightforward process. Here's how you can access your account securely:

1- Visit the Official Website

Open your web browser and go to Hancock Whitney Bank's official website.

2- Locate the Menu Icon

On the top right-hand corner of the webpage, you'll find a "hamburger" menu icon. This is your gateway to accessing your online banking account from any Hancock Whitney webpage on a mobile device.

Login From Mobile Device

3- Open the Login Box

Click on the "hamburger" menu icon from any page. A login box will appear below the navigation menu, prompting you to enter your credentials.  The login box is also available on the homepage.

Login To My Account From A Mobile Device

4- Enter Your Credentials

Select your Account Type and enter your Username and Password in the designated fields. Ensure that your information is entered correctly to avoid any login issues.


5- Access Your Account

After entering your credentials, click on the "View Your Account" button within the box. If your details are correct, you'll be directed to your online banking dashboard.


Troubleshooting Common Login Issues

If you encounter any issues logging into your account, consider the following tips:

  • Check Your Credentials: Ensure that your User ID and Password are entered correctly. Be mindful of case sensitivity and any spaces.
  • Update Your Browser: An outdated browser may not be compatible with the online banking platform. Make sure your browser is up to date.
  • Contact Support: If you continue to experience issues, don't hesitate to reach out to our customer support team for assistance.

Enhancing Your Online Banking Security

Your security is our top priority. Here are a few tips to keep your account safe:

  • Use Strong Passwords: Choose a complex and unique password for your online banking account.
  • Enable Multi-Factor Authentication: If available, enable this feature to add an extra layer of security to your account.
  • Monitor Your Account Regularly: Regularly check your account for any unauthorized transactions or suspicious activity.

If you haven't yet embraced the ease and security of online banking, we encourage you to give it a try today. Should you need any assistance or have questions, please contact our customer support team. We're here to help make your online banking experience as smooth and secure as possible.