We're here to help.
Use the form for general questions that don't contain sensitive information (account numbers, social security numbers, account balances, etc.) and that are not time sensitive. Sensitive information will be deleted and result in a call back.
Can someone explain the fees on my account?
Will you change my contact record i.e. name, address, phone, email.
Can you provide or change my Online Banking password and/or username?
Can you close my debit card or help me dispute unauthorized charges?
I recently made a deposit but I do not see a record of it. Can someone check on this for me?
For quick answers to common questions: Frequently Asked Questions.
Do you have a dispute with your loan?
You have certain rights under federal law related to resolving errors and requesting information about your account. In order to take full advantage of these rights, you must write to this address to assert an error or request information about your account.
Please be sure to include your full name and account number and a description of the error you believe has occurred or the information requested in connection with your account.
Address for Loan Errors and Information Requests:
Hancock Whitney Bank
Loan Error Resolution and Information Requests
c/o Compliance Department
701 Poydras Street
New Orleans, LA 70139