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Customer Service

Servicio al Cliente en Espanol

Apply for Loans or Open an Account

Mortgage Loans

Hancock Bank:


Whitney Bank:


Trust & Asset Management

Investment Services


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For your protection, please do not submit account numbers, social security numbers, balance or other confidential information through this non-secure email service. In addition, please do not send any time sensitive, action oriented request through this email service. Request such as these can be made through secure messaging once logged into Online Banking.

You can also get your answers quicker by visiting our Frequently Asked Questions



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Locate a Branch or ATM


Mail Us


Hancock Bank

P.O. Box 4019

Gulfport, MS 39502

Whitney Bank

P.O. Box 61260

New Orleans, LA 70161







Do You Have a Dispute with your Loan?

You have certain rights under federal law related to resolving errors and requesting information about your account. In order to take full advantage of these rights, you must write to this address to assert an error or request information about your account.

Please be sure to include your full name and account number and a description of the error you believe has occured or the information requested in connection with your account.

Address for Loan Errors and Information Requests

Hancock and Whitney Bank

Loan Error Resolution and Information Requests

c/o Compliance Dept.

228 St. Charles Ave., Suite 530

New Orleans, LA 70130