For your protection, please do not submit account numbers, social security numbers, balance or other confidential information through this non-secure email service. In addition, please do not send any time sensitive, action oriented request through this email service. Request such as these can be made through secure messaging once logged into Online Banking.
You can also get your answers quicker by visiting our Frequently Asked Questions.
P.O. Box 4019
Gulfport, MS 39502
P.O. Box 61260
New Orleans, LA 70161
Do You Have a Dispute with your Loan?
You have certain rights under federal law related to resolving errors and requesting information about your account. In order to take full advantage of these rights, you must write to this address to assert an error or request information about your account.
Please be sure to include your full name and account number and a description of the error you believe has occured or the information requested in connection with your account.
Address for Loan Errors and Information Requests
Hancock and Whitney Bank
Loan Error Resolution and Information Requests
c/o Compliance Dept.
228 St. Charles Ave., Suite 530
New Orleans, LA 70130