Security Center

Although Hancock Whitney may call you for verification purposes and send product and promotional offerings in an email, the bank will never ask you for your password or PIN information.  If you believe your Hancock Whitney account has been compromised, immediately contact your account officer, visit a financial center or call us, 1-800-448-8812.

If you receive an email from Hancock Whitney or one that claims to be from or about Hancock Whitney and would like to verify its legitimacy, please forward the email to phished@hancockwhitney.com. Remember, if you suspect an email or text message is fraudulent, do not submit any personal information or open any links or attachments.

If you Suspect Fraud

If you suspect your personal information has been compromised, take the following steps right away:

1. Change your account password.
2. Notify Hancock Whitney - Contact Us
3. Check your account and maintain documentation of any transactions you do not recognize, who you contacted, and the steps you have taken to report the incident.
4. File a report with your local police department.
5. Contact the Federal Trade Commission
6. Place a Fraud Alert with any one of the three credit reporting agencies.

For more information, review the FTC website and our Insights Blog – What you need to know about Identity Theft

Download Trusteer Rapport for free to help safeguard your computer against fraud.

Other Helpful Resources

https://www.consumer.ftc.gov/
https://www.ic3.gov/preventiontips.aspx
https://www.fdic.gov/consumers/consumer/guard/index.html
https://www.dhs.gov/
https://www.identitytheft.gov/
https://www.dhs.gov/
https://www.us-cert.gov/security-publications

Read more about security tips in our Insights blogs