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Security Center

The security of your account is our top priority

We use the latest security tools to protect your account and give you peace of mind that your financial information is always safe. 

Don't hesitate to reach out

If you ever have any concerns about the security of your Hancock Whitney account, or if you want to report suspicious charges, please contact us. 

Going above and beyond to protect your account

 

Credit & ID Watch

Our mobile app features advanced monitoring tools like monthly  credit scores and a Credit Score tracker.1

 

The Latest Encryption

All of our contactless debit and credit cards deliver quick transactions while safeguarding sensitive payment information.

 

Biometric ID

You can easily set up facial or fingerprint recognition on the Hancock Whitney mobile app and add an extra layer of security to your account.

 

Multi-Factor Authentication

We'll always ask to verify your identity when you log in with a device we don't recognize. That way, no one besides you can ever access your account.

 

Constant Fraud Monitoring

We're vigilant about monitoring financial activity to safeguard your account. If we notice something suspicious, we'll send you a text or email.

 

Platinum Protection

If you have the Visa® Platinum Credit Card from Hancock Whitney, the Visa Zero Liability Policy2 protects you from unauthorized purchases.

Identity Theft: what you need to know

What should you do if you think you’ve become a victim of identity theft? Recovering from identity theft is a process and there are a number of steps you'll need to take to protect yourself from further damage.

Learn More about Identity Theft

Misplace your card? Turn it off in the app.

If you can't locate your Hancock Whitney debit card, simply turn it off in the mobile app to help protect your account and maintain peace of mind until it's found.

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Cell phone displaying Hancock Whitney mobile banking app.

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Credit & Identity Watch is not available in the business banking mobile app.

2 Visa® Zero Liability Policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa or certain commercial card transactions. You must notify your card issuer promptly of any unauthorized use. Consult your issuer for additional details or visit www.visa.com/security.