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Security Center

The security of your account is our top priority

We use the latest security tools to protect your account and give you peace of mind that your financial information is always safe. 

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Don't hesitate to reach out

If you ever have any concerns about the security of your Hancock Whitney account, or if you want to report suspicious charges, please contact us. 

Going above and beyond to protect your account

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The latest encryption

All of our chip-enabled debit and credit cards encrypt your data so your actual account information is never visible or compromised.


Biometric ID

You can easily set up facial or fingerprint recognition on the Hancock Whitney mobile app and add an extra layer of security to your account.


Multi-factor authentication

We'll always ask to verify your identity when you log in with a device we don't recognize. That way, no one besides you can ever access your account.


Constant fraud monitoring

We're vigilant about monitoring financial activity to safeguard your account. If we notice something suspicious, we'll send you a text or email.


Added card security

Sign up for Visa® Purchase Alerts1 and you'll be alerted when your card is used to make a purchase over a specified amount or used outside of the U.S.


Platinum protection

If you have the Visa® Platinum Credit Card from Hancock Whitney, the Visa Zero Liability Policy2 protects you from unauthorized purchases.

Identity Theft: what you need to know

What should you do if you think you’ve become a victim of identity theft? Recovering from identity theft is a process and there are a number of steps you'll need to take to protect yourself from further damage.

Learn More

Identity Theft Security Center Insights Blog Article

Misplace your card? We can lock it.

If you can't find your Hancock Whitney debit or credit card, let us know and we'll prevent any charges from being made on your account. If your card reappears, we can always unlock it.

Contact Us

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1Actual time to receive a transaction alert is dependent on wireless service and coverage within area. Message and data rates may apply. Some PIN-based debit transactions may be routed through non-Visa networks. Transactions routed through non-Visa networks will not trigger a purchase alert. For more information about Purchase Alerts, including any limitations and restrictions, go to

2Visa® Zero Liability Policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa or certain commercial card transactions. You must notify your card issuer promptly of any unauthorized use. Consult your issuer for additional details or visit