Help Center

Back to home

Help Center

Card Controls

Card Controls

What should I do once the new card is received?

Where can I use the chip card?

Card Security

I see a transaction I don’t recognize in the mobile app Card Controls. What should I do?

Can I block all international debit card transactions via the mobile app Card Controls?

How are mobile app Card Controls alerts delivered?

My debit card was lost/stolen. What should I do?

Card Information

What type of transactions are displayed in the mobile app Card Controls?

Does Card Controls in the mobile app show recent transaction history for debit cards?

What’s the difference between “Card on File” and “Recurring Payments” in the mobile app?

Will changing location controls, merchant controls, and spend controls impact previously authorized recurring debit card transactions?

How long does it take for a control or alert setting to take effect?

If I have set an alert for international transactions but no controls are set, will I receive alerts for all international transactions?

If I set multiple alerts and a transaction triggers more than one, will I receive a separate message for each alert?

What debit card controls are available in the mobile app?

How do I get started with Card Controls in the mobile app?

How do I change the PIN number for my card?

I have recurring payments set-up on my old card. What should I do to ensure I do not miss a payment?

See more

Card Activation

How do I activate my Hancock Whitney debit card?

What should I do once my new Hancock Whitney debit card is received?

Where can I use my Hancock Whitney debit card?

Mobile

Can I add my chip-enabled card to my mobile wallet?

Can I add my Hancock Whitney debit card to my mobile wallet?

What enhanced debit card management options are available within the mobile app?

Can I add other financial institutions' debit cards to the Hancock Whitney mobile app card controls?

Can I view all of my debit cards in the Hancock Whitney mobile app?

When I receive a reissued or replacement debit card, will I have to update the debit cards within the mobile app Card Controls?

I will be traveling several times in the next year. Can I enter all my travel plans at once?

Why does my Hancock Whitney debit card in the mobile app appear differently than my physical card?

See more