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Help Center
Card Controls
General Bank Information
Personal Online & Mobile Banking
Account Log In
Online Statements
Security
Personal Bill Pay
Mobile Check Deposit
Enrollment
Transfer Funds
Using Online & Mobile Banking
Business Online & Mobile Banking
Online Statements
Transfer Funds
Using Business Online Banking
Logging in
Business Online Banking Security
Direct Deposit Payroll
Business Online Banking Enrollment
Mobile Check Deposit
Business Bill Pay
Account Information
Mobile Banking
Your Browser and Online Banking
Card Controls
Card Security
Card Information
Card Activation
Mobile
Overdraft Services
Business Overdraft
Personal Overdraft
Treasury Manager
Reporting
Accessing Treasury Manager
Positive Pay
Payments & Transfers
Applications
Zelle®
Trusteer Rapport
Fraud Protection & Fraud Alerts
Wealth Manager
Security
My Plan
Account
Merchant Services
Merchant Services Surcharge Program
Treasury
Reporting
Positive Play
Card Controls
What should I do once the new card is received?
Where can I use the chip card?
Card Security
I see a transaction I don’t recognize in the mobile app Card Controls. What should I do?
Can I block all international debit card transactions via the mobile app Card Controls?
How are mobile app Card Controls alerts delivered?
My debit card was lost/stolen. What should I do?
Card Information
What type of transactions are displayed in the mobile app Card Controls?
Does Card Controls in the mobile app show recent transaction history for debit cards?
What’s the difference between “Card on File” and “Recurring Payments” in the mobile app?
Will changing location controls, merchant controls, and spend controls impact previously authorized recurring debit card transactions?
How long does it take for a control or alert setting to take effect?
If I have set an alert for international transactions but no controls are set, will I receive alerts for all international transactions?
If I set multiple alerts and a transaction triggers more than one, will I receive a separate message for each alert?
What debit card controls are available in the mobile app?
How do I get started with Card Controls in the mobile app?
How do I change the PIN number for my card?
I have recurring payments set-up on my old card. What should I do to ensure I do not miss a payment?
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Card Activation
How do I activate my Hancock Whitney debit card?
What should I do once my new Hancock Whitney debit card is received?
Where can I use my Hancock Whitney debit card?
Mobile
Can I add my chip-enabled card to my mobile wallet?
Can I add my Hancock Whitney debit card to my mobile wallet?
What enhanced debit card management options are available within the mobile app?
Can I add other financial institutions' debit cards to the Hancock Whitney mobile app card controls?
Can I view all of my debit cards in the Hancock Whitney mobile app?
When I receive a reissued or replacement debit card, will I have to update the debit cards within the mobile app Card Controls?
I will be traveling several times in the next year. Can I enter all my travel plans at once?
Why does my Hancock Whitney debit card in the mobile app appear differently than my physical card?
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