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I scheduled a payment and it wasn't paid or the payment arrived late and I was assessed a late fee. What do I do?

Late or undelivered payments are not common with Bill Pay. However, if this does happen, please contact our Online Banking Bill Pay Customer Service at https://www.hancockwhitney.com/contact-us and a representative will immediately begin researching the situation. Issues are often resolved quickly with late fees reversed in many cases. The bank will then work with our Bill Pay partner and the merchant to determine what happened and to address the situation. Please refer to the Terms of Conditions for the Bill Pay Service for more detail pertaining to payment disputes.