I scheduled a payment and it wasn't paid, or the payment was late and I was assessed a late fee. What do I do?

Late or undelivered payments are uncommon with Bill Pay. However, if this does happen, please contact our Customer Service and select the option for Online Banking and a representative will immediately begin researching the situation.

Issues are often resolved quickly with late fees reversed. Hancock Whitney Bank will then work with our Bill Pay partner and the merchant to determine what happened and to address the situation. Please refer to the Terms of Conditions for the Business Bill Pay Service for more detail pertaining to payment disputes.