What do I do if I receive a fraud alert email or text message?

You should review the account activity in the message.

You should review the account activity in the message. If the transaction is a transaction completed by you or a cardholder on your account please respond with a “VALID” or “1” on your credit card response or "Yes" on your debit card response. You will then be able to continue to use your card.

If the transaction in the email or text message was not completed by you or one of your cardholders please respond with a “FRAUD” or “9” on your credit card response or "No" on your debit card response. Your Debit or Credit card will be blocked from future use. For personal Credit cards, all the cards in your household will also be blocked from future use. You should then contact us immediately at 1-800-448-8812 so we may close your cards(s) and issue new cards to you.