What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile number may already be enrolled with Zelle®.

Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile number to Hancock Whitney so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile number, it will be connected to your Hancock Whitney account so you can start sending and receiving money with Zelle® through the Hancock Whitney mobile app. Please call Hancock Whitney customer support toll-free at 1-800-448-8812 for help.