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Personal Online & Mobile Banking
Account Log In
- How Do I Login To My Account? (Desktop)
- When logging in to Online Banking, I get an error message stating, "Invalid Credentials." Why?
- I forgot my Username. What should I do?
- How Do I Login To My Account? (Mobile)
- I forgot my Online Banking Password. What should I do?
- Why do I get the error message "Invalid Credentials" when logging in?
- How do I change my Username?
- I am locked out of my account. What should I do?
- Why am I begin asked for additional verification at login?
- Can I save my username on the Mobile Banking app?
Online Statements
- Are Online Statements available for all my accounts?
- If my e-mail address or phone number change, how do I notify the bank?
- How do I view my Online Statement?
- How many statements can I access through Online Statements?
- How do I save my Online Statement?
- Will I still receive inserts and disclosures with my Online Statements?
- Can I cancel the e-mail statement notification?
- I currently receive check images with my statements; will these be included in my Online Statement?
- How will I know my Online Statement is available?
- How do I enroll in Online Statements?
- Will check images be included in my Online Statement?
Security
- Can I change my username through the Mobile Banking app?
- How do I change where my security code is delivered in Online Banking?
- Can I change my password through the Mobile Banking app?
- How do I update my challenge questions?
- What is Touch ID / fingerprint recognition?
- How do I enable Touch ID / fingerprint recognition?
- What is Face ID?
- How do I change my Username and/or password?
- How do I enable Face ID?
- Why do I receive an error "You will be logged out due to inactivity?"
Personal Bill Pay
- What happens to my Bill Payment check if I don't have enough money in my account to cover my payment?
- What happens to my Bill Payment EFT if I don't have enough money in my account to cover the payment?
- Is Bill Pay available to everyone?
- How does Bill Pay work?
- How do I enroll in Bill Pay?
- When are funds taken from my account to complete my Bill Pay transactions?
- How do I receive my bills online through Bill Pay?
- I scheduled a payment and it wasn't paid or the payment arrived late and I was assessed a late fee. What do I do?
Mobile Check Deposit
- Can I make multiple deposits in one day?
- What is Mobile Check Deposit?
- How many checks can be included in one deposit?
- Is there a fee for Mobile Check Deposit?
- What accounts can I make deposits to?
- What should I do with my check after I receive confirmation that the image has been received for deposit?
- How do I endorse my deposit?
- Are there any deposit limits?
- Where can I see mobile deposits I have made?
- How do I sign up for Mobile Check Deposit?
- Are there any deposit limits for Mobile Check Deposit?
- What types of checks can I deposit with Mobile Check Deposit?
- Can I make multiple deposits in one day with Mobile Check Deposit?
Enrollment
- Is Mobile Banking supported on my device?
- How do I install the mobile app?
- How do I sign up for Mobile Banking?
- How do I enroll in Online Banking?
- When I try to access Online Banking, I receive a "Browser Incompatible" error. What should I do now?
- How do I upgrade my browser to 128-bit high encryption?
- What do I need to bank online using Online Banking and am I eligible?
- I don't have an ATM or Visa Debit Card, what else can I do to enroll?
Transfer Funds
- When will a transfer be processed if I select "Schedule It" and enter today's date?
- When will my funds be available on an internal immediate transfer?
- Can I transfer funds from my line of credit (LOC) accounts?
- When will my payment be posted?
- I transferred money using Online Banking, but I don't see the transferred amount reflected on my accounts. Why?
- Can I transfer funds through the Mobile Banking app?
- Can I stop or modify my request to transfer funds?
Using Online & Mobile Banking
- One of my accounts does not appear on Online Banking. What should I do?
- What is the "My Balance" feature?
- Can I view all my bank accounts with Online Banking?
- Is my online communication with the bank secure?
- What account types can I view with Mobile Banking?
- Is Mobile Banking secure?
- Can I hide certain accounts from displaying in Online Banking?
- How do I enable the "My Balance" feature?
- What options are available with Online Banking?
- What is Mobile Banking?
- How frequently is my account information updated within Online Banking?
- Can I change the display order for my accounts?
- Will Online Banking be available even if we're hit by a disaster?
- What transactions can I initiate with Mobile Banking?
- For a bank deposit account, what is the "Available Balance"?
- How much does Mobile Banking service cost?
- What account types can I view with Online or Mobile Banking?