Card Controls
Card Security
Card Information
- What type of transactions are displayed in the mobile app Card Controls?
- Does Card Controls in the mobile app show recent transaction history for debit cards?
- What’s the difference between “Card on File” and “Recurring Payments” in the mobile app?
- Will changing location controls, merchant controls, and spend controls impact previously authorized recurring debit card transactions?
- How long does it take for a control or alert setting to take effect?
- If I have set an alert for international transactions but no controls are set, will I receive alerts for all international transactions?
- If I set multiple alerts and a transaction triggers more than one, will I receive a separate message for each alert?
- What debit card controls are available in the mobile app?
- How do I get started with Card Controls in the mobile app?
- How do I change the PIN number for my card?
- I have recurring payments set-up on my old card. What should I do to ensure I do not miss a payment?
Card Activation
Mobile
- Can I add my Hancock Whitney debit card to my mobile wallet?
- What enhanced debit card management options are available within the mobile app?
- Can I add other financial institutions' debit cards to the Hancock Whitney mobile app card controls?
- Can I view all of my debit cards in the Hancock Whitney mobile app?
- Can I add my card to my mobile wallet?
- When I receive a reissued or replacement debit card, will I have to update the debit cards within the mobile app Card Controls?
- I will be traveling several times in the next year. Can I enter all my travel plans at once?
- Why does my Hancock Whitney debit card in the mobile app appear differently than my physical card?