Frequently Asked Questions

• What does this announcement mean for me right now?

  Right now, nothing changes – we remain separate and independent banks. You can continue banking exactly as you do today. We'll update this page with the latest information and notify you of any changes that require your attention.

• Can I still use my debit card and checks?

  Yes. Your debit card and checks will continue to work as usual.

• Will my account or routing number change?

  There are no immediate changes. If anything needs to change in the future, we’ll provide clear instructions and plenty of notice.

• Can I still use online banking and the mobile app?

  Yes. Everything will continue to work just as it does today.

• Will my automatic payments and direct deposits continue?

  Yes. All of your recurring transactions will continue without interruption. If any updates are ever needed, we’ll guide you through the process ahead of time.

• Are my deposits still FDIC insured?

  Yes. Your deposits remain FDIC insured, subject to applicable limits.

• What happens to my FDIC insurance if I have accounts at both Trustmark and Hancock Whitney?

  Following a bank merger, the FDIC generally provides a grace period during which deposits you hold separately at each bank continue to be insured as if they were at separate institutions. This gives you time to review your accounts and, if necessary, make changes before deposits are combined for FDIC insurance purposes.

  After the applicable grace period ends, your deposits at Hancock Whitney and Trustmark will generally be added together for FDIC insurance purposes if they are held in the same ownership category.

  If you have significant deposit balances or questions about your specific coverage, we encourage you to contact your banker. We can help you understand how FDIC insurance applies to your accounts and offer additional resources to complement FDIC insurance.

• Can I go to both Hancock Whitney and Trustmark locations to do my banking?

  Not yet. Until the transaction is closed, Hancock Whitney and Trustmark remain separate, independent banks and neither can support the clients of the other.

• Will my banker or relationship manager change?

  No. Your current banking relationships remain the same.

• Does this impact my Merchant Services account?

  Right now, nothing changes. You can continue using your Merchant Services account exactly as you do today.

• When will changes happen?

  Any changes that affect how you bank will be communicated well in advance with clear instructions and important dates so you know exactly what to expect.

   

• How will I stay informed?

  We’ll keep you updated every step of the way, providing advance notice of any future changes through clear communication via mail, email, and online resources.