Q: Is Mobile Banking secure?
A: Yes, Mobile Banking utilizes best practice security measures such as HTTPS, 128-bit SS encryption, password or touch ID access and application time-out when your phone is not in use. In addition, we recommend users protect their smart phones by installing security software on their phones. Such software generally includes a firewall, anti-virus, anti-spyware and anti-malware protection and the ability to trace and wipe clean your phone in the event it is lost. Consult your mobile carrier or the Mobile App store for software providers.
In addition, No account data is ever stored on your phone.
Q: Can I view Online Statements through the Mobile Banking app?
A: Yes, to access your Online Statements, select the desired account from your Accounts page. On the Account Transactions page, select “Statements” on the bottom right. If you are enrolled for Online Statements, a list of available statements will populate. Simply click the desired date to view the statement.
Q: When will my payment be posted?
Line of Credit or Loan Payments
- Before 8:30 PM (CT) Monday-Friday, excluding federal holidays – credited that day; however will not reflect in the balance until the next business day.
- After 8:30 PM (CT) or on Saturdays, Sundays or federal holidays – credited the following business day; however will not reflect in the balance until the day after the payment has been credited.
Credit Card Payments
- Before 5:00 PM (CT) Monday-Friday, excluding federal holidays – credited that day; however will not reflect in the balance until the next business day.
- After 5:00 PM (CT) or on Saturdays, Sundays or federal holidays – credited the following business day; however will not reflect in the balance until the day after the payment has been credited.
Q: When will a transfer be processed if I select "Schedule It" and enter today's date?
A: Scheduled transfers are submitted for processing at the following times: 4:00AM (CT), 11:00AM(CT), and 8:30 PM (CT). If you select "Schedule It" and enter today's date, the transfer will not immediately show pending on the account but will be listed on your Scheduled Transfers Page until one of the previously listed processing times. Once processed, the transfer will reflect on your accounts, and the Scheduled Transfers page will display information for the next scheduled transfer (if recurring).
Q: What should I do with my check after I receive confirmation that the image has been received for deposit?
A: Once funds have been made available in your account, write "ELECTRONICALLY DEPOSITED on date" across the front of the check to avoid the risk of re-depositing. The date should be the month, day, and year you submitted the deposit. Store in a secure place for 30 days after your deposit and then destroy.
Q: What types of checks can I deposit?
A: You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business, and government checks. They must also be payable to the business or an account holder/authorized signer.
International checks, U.S. savings bonds, U.S. postal money orders, Traveler’s Checks, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit), and cash are not eligible for Mobile Deposit.