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Yes, Mobile Banking utilizes best practice security measures such as HTTPS, 128-bit SS encryption, password, fingerprint, or facial recognition access and application time-out when your phone is not in use. In addition, we recommend users protect their smart phones by installing security software on their phones. Such software generally includes a firewall, anti-virus, anti-spyware and anti-malware protection and the ability to trace and wipe clean your phone in the event it is lost. Consult your mobile carrier or the Mobile App store for software providers.
No account data is ever stored on your phone.
This additional verification protects your accounts should your username and password ever be compromised. You may be asked to further verify your identity when logging in from a device we do not recognize as yours.
Once your are logged in, select "Settings" from the main menu. Then select "Challenge Questions."
Your security code can be delivered to your mobile number or email address we have on file. To update this information, select "Settings" from the main menu. After selecting "Update Phone Number" or "Update Email Address," you can edit your existing contact information or enter an additional mobile number or email address.
Face ID allows you to log in to your Mobile Banking app using facial recognition on your device instead of entering your password each time.
To enable Face ID, highlight the Face ID icon on the login page before logging in to the Mobile Banking app. Once logged in, you will be asked if you would like to use Face ID for future logins. If you are already logged in, select "Settings" from the main menu. Turn on the option for "Fingerprint/Face ID."
Yes, stop payments on checks can be submitted through Mobile Banking.
Stop payments submitted via mobile banking are currently limited to paper checks. To stop any other type of transaction, please call client services at 1-800-448-8812.
Yes. Transfers from LOC accounts are subject to the following restrictions:
Deposit Account Transfers
Line of Credit Advances
Line of Credit or Loan Payments
Credit Card Payments
Bill Pay creates a profile of the funding accounts you choose at enrollment. When you log in to pay bills, it allows you to select from any of those checking accounts when making a payment.
Hancock Whitney Bank, Member FDIC and 
Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply.
Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2022 Hancock Whitney Bank.
