Applications

• How do I log into other Treasury services?

  You can access other Treasury services like Bill Pay Manager, Image Manager, Positive Pay, and Lockbox when you hover over the applications menu.

Payments & Transfers

• Are there different areas for each payment method?

  All payments are located in Payment Management which includes ACH, Wire Account Transfers and Commercial Loan payments.

• How do I create a payroll file?

  Select Payments Management and either complete a batch using the one time feature by selecting Payroll or Importing a NACHA formatted file.

• Can I make business to business payments?

  Vendor payments can be created using several methods. Corporate Vendor Payments or Corporate Collections. Corporate Trade Exchange, and Tax payments are all supported using Freeform, Templates or Imported Files.

• Where can I make a loan payment?

  The Payments Management area has options for Loan Payment and also Loan Drawdown if entitled. Both options are completed in Payments Management. Loan payments cannot be processed more than 15 days prior to the due date posted in Treasury Manager. Loan payoffs cannot be made in Treasury Manager.

• How do I enter a Wire leaving the country but in USD?

  In Payments Management, the wire would be an International Wire and the currency will be USD. Please include a domestic intermediary bank.

• Can I send wires in any currency?

  The bank publishes several currencies we trade with, and if one is not listed that will be used, we have a team of Foreign Currency experts waiting to help. Their information can be located at the top of the International Wire screen inside of Treasury Manager.

• Can I limit who can use payments at my company?

  Treasury Manager allows users to restrict specific templates and accounts for debiting. Only designated users will be able to submit and approve those payments for ACH and Wires.

• How can I use filters and sorting to help me?

  Review the Using Filters and Managing Column Headers tutorial.

• Can I place dollar limits on users in my company?

  Treasury Manager provides administrators with the ability to set approval limits for users based on their assigned permissions. Additionally, payment templates can be set to require multiple approvals before submission, helping ensure appropriate review of large or high-risk payments.

• Can I create recurring payments in the system?

  Wire and ACH payments can be created on a schedule. Those payments will need to be approved when it is time to be released. Approval can be done on the PC or Mobile device. Transfer templates and loan payment templates may or may not need approval depending on the individual setup.

• How can I get an alert when an incoming wire is posted?

  From the Administration & Settings menu, select Alerts Center.

  1. Select Add New Alert and create the Alert Name
  2. Select the Alert Group - Information Reporting
  3. Select Alert Type - Wire Advice Notifications
  4. The Subject Line will populate or you may customize this field
  5. Select Recipients for the Alert from the list
  6. The Account Number field can be left blank to receive alerts on all accounts, or a specific account number can be entered
  7. Amount field can be left blank to receive alerts for all dollar amounts.
  8. Then Select Save

   

Positive Pay

• What formats are available for reports in Check Positive Pay?

  The reports are available in CSV format.

• How do I pull a consolidated Item Report that contains information on issue, void and paid items on one report?

  The report is available in the Issue Item Status report under the Reports tab in Check Positive Pay.

• Does Check Positive Pay offer a PNI (Paid No Issue) report?

  The Report is assigned to all Admin users. Any Admin user can grant the necessary permission to another user through the Manage Users tab.

• How do I place a Stop Payment in Check Positive Pay?

  You are no longer required to load stop payments into Positive Pay. You will only need to enter them into Treasury Manager. A file of stop payments that were placed in Treasury Manager will be created each morning and loaded into Check Positive Pay to update the status on the outstanding issue.

• Where do I view and decision exception items?

  Both ACH and check exceptions are available under Transaction View located on the Dashboard, or navigate to the individual module by selecting change module.

• Can check issues with the status of stop payment be included in issue upload files?

  Issue items can only be loaded with an Issue or Voided status. It is recommended that if the transaction is a known stop payment at the time of the file being loaded, then the transaction should be loaded as a voided item.

Reporting

• Why can't I see all of my bank reports in legacy reports?

  You must click edit first to filter your date and then search in order for bank reports to show.

• Where can I see details of my incoming wires?

  All incoming and outgoing wires are listed as of Today. To change the date, use the Filter on the left side of the page to change the Post Date. You then scroll to the right using the scroll bar and view the details of your incoming wires.