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Personal Online & Mobile Banking

Personal Online & Mobile Banking

Are all available accounts able to be opened in Online Banking or in the Hancock Whitney mobile app?

Can I open multiple accounts at the same time?

How do I change my Password?

How do I change where my security code is delivered in Mobile Banking?

Account Log In

When logging in to Online Banking, I get an error message stating, "Invalid Credentials." Why?

I forgot my Username. What should I do?

I forgot my Online Banking Password. What should I do?

I am locked out of my account. What should I do?

Why am I begin asked for additional verification at login?

Can I save my username on the Mobile Banking app?

How Do I Login To My Account? (Desktop)

How Do I Login To My Account? (Mobile)

Why do I get the error message "Invalid Credentials" when logging in?

How do I change my Username?

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Online Statements

Are Online Statements available for all my accounts?

If my e-mail address or phone number change, how do I notify the bank?

How do I view my Online Statement?

How many statements can I access through Online Statements?

How do I save my Online Statement?

Will I still receive inserts and disclosures with my Online Statements?

Can I cancel the e-mail statement notification?

I currently receive check images with my statements; will these be included in my Online Statement?

How will I know my Online Statement is available?

How do I enroll in Online Statements?

Will check images be included in my Online Statement?

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Security

Can I change my username through the Mobile Banking app?

How do I change where my security code is delivered in Online Banking?

Can I change my password through the Mobile Banking app?

How do I update my challenge questions?

What is Touch ID / fingerprint recognition?

How do I enable Touch ID / fingerprint recognition?

What is Face ID?

How do I change my Username and/or password?

How do I enable Face ID?

Why do I receive an error "You will be logged out due to inactivity?"

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Personal Bill Pay

What happens to my Bill Payment check if I don't have enough money in my account to cover my payment?

What happens to my Bill Payment EFT if I don't have enough money in my account to cover the payment?

Is Bill Pay available to everyone?

How does Bill Pay work?

How do I enroll in Bill Pay?

When are funds taken from my account to complete my Bill Pay transactions?

How do I receive my bills online through Bill Pay?

I scheduled a payment and it wasn't paid or the payment arrived late and I was assessed a late fee. What do I do?

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Mobile Check Deposit

Can I make multiple deposits in one day?

What is Mobile Check Deposit?

How many checks can be included in one deposit?

Is there a fee for Mobile Check Deposit?

What accounts can I make deposits to?

What should I do with my check after I receive confirmation that the image has been received for deposit?

How do I endorse my deposit?

Are there any deposit limits?

Where can I see mobile deposits I have made?

How do I sign up for Mobile Check Deposit?

Are there any deposit limits for Mobile Check Deposit?

What types of checks can I deposit with Mobile Check Deposit?

Can I make multiple deposits in one day with Mobile Check Deposit?

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Enrollment

Is Mobile Banking supported on my device?

How do I install the mobile app?

How do I sign up for Mobile Banking?

How do I enroll in Online Banking?

When I try to access Online Banking, I receive a "Browser Incompatible" error. What should I do now?

How do I upgrade my browser to 128-bit high encryption?

What do I need to bank online using Online Banking and am I eligible?

I don't have an ATM or Visa Debit Card, what else can I do to enroll?

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Transfer Funds

When will a transfer be processed if I select "Schedule It" and enter today's date?

When will my funds be available on an internal immediate transfer?

Can I transfer funds from my line of credit (LOC) accounts?

When will my payment be posted?

I transferred money using Online Banking, but I don't see the transferred amount reflected on my accounts. Why?

Can I transfer funds through the Mobile Banking app?

Can I stop or modify my request to transfer funds?

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Using Online & Mobile Banking

One of my accounts does not appear on Online Banking. What should I do?

What is the "My Balance" feature?

Can I view all my bank accounts with Online Banking?

Is my online communication with the bank secure?

What account types can I view with Mobile Banking?

Is Mobile Banking secure?

Can I hide certain accounts from displaying in Online Banking?

How do I enable the "My Balance" feature?

What options are available with Online Banking?

What is Mobile Banking?

How frequently is my account information updated within Online Banking?

Can I change the display order for my accounts?

Will Online Banking be available even if we're hit by a disaster?

What transactions can I initiate with Mobile Banking?

For a bank deposit account, what is the "Available Balance"?

How much does Mobile Banking service cost?

What account types can I view with Online or Mobile Banking?

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