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Rapport is a security software application. It helps prevent online identity theft and helps protect online transactions. You can use Rapport on any website that houses your private information, including:
Rapport is completely transparent. It does not change the way you view or log in to the websites you use. No configuration or maintenance is required; simply install and browse safely.
Your existing security software is important—but not comprehensive.
Rapport works in ways that antivirus software and firewalls cannot. It protects your username, password and other sensitive login information from being stolen by malware and fraudulent websites.
Rapport also protects your online communication. It prevents malware from attacking your transactions or transferring money from your account to an attacker’s.
If you bank, trade or shop online, Rapport can significantly reduce your exposure to the growing threat of financial fraud and identity theft.
Rapport guards your information against the following attacks:
Phishing
A phishing attacker builds a phishing website—a fake website that looks exactly like a site you know and trust (for example, hancockwhitney.com). The attacker then lures you to visit the phishing site, often by sending you a fraudulent e-mail. When you arrive at the phishing website, you may be convinced that it is authentic. When you use your login credentials to sign into the phishing website, the attacker steals your information and can use it to login to the real website, impersonate you and initiate fraudulent transactions.
Pharming
A pharming attack causes your computer to go to a fraudulent website when you type a real website's name in your Web browser’s address bar. Once you arrive at the fraudulent website and try to sign in, the attacker steals your login credentials and can use them to login to the real website, impersonate you and initiate fraudulent transactions.
Keyloggers
A keylogger is malicious software that hides itself inside your computer. The keylogger records keystrokes (i.e., each time you type something on the keyboard) and then sends this information to the attacker. By grabbing your sign-in credentials and other sensitive information and sending them to an attacker, keyloggers enable an attacker to log in to your accounts, impersonate you and initiate fraudulent transactions.
Man-in-the-Middle
Man-in-the-middle is an advanced variation of phishing and pharming attacks. In this attack, when you sign into a website and start working, all the information exchanged between you and the website passes to the attacker—but it is unlikely that you will detect any of this malicious activity. The attacker can view any private information and can alter your transactions. For example, if you request to transfer a certain amount of money to a specific payee, the attacker can change the payee's identity and have the money transferred to a different account.
Man-in-the-Browser
Man-in-the-browser is malware that resides inside your browser in the form of an add-on (such as a toolbar or a browser plug-in). This malware controls everything that happens inside your browser. It is capable of reading sensitive information such as your sign-in credentials and passing them to the attacker. It can also generate transactions on your behalf, such as transferring money from your account to the attacker's account.
Screen Capturing
This type of malware takes pictures of your computer screen and sends them to the attacker. Screen shots can include your account details, balance and even credentials when the website uses keypads for login.
Session Hijacking
This malware (malicious software specifically designed to damage a computer) steals your session parameters with a specific website and sends this information to the attacker. These session parameters can then be used by the attacker to take over your session with the website and to bypass the authentication process that is required to log in to the website.
Firewalls, antivirus software and Rapport work in very different ways.
Antivirus software stops threats by scanning your computer for suspicious files.
A firewall makes your computer invisible to attackers. It also makes it harder for criminals to get data into and out of your machine.
Rapport uses an entirely different technology. It can tell when you are accessing your Online Banking site, initiating transactions, submitting login information and reading bank statements. During that time, Rapport locks down the connection between your computer and the Bank. It ensures the authenticity of our site and prevents your information from going to counterfeit sites, immediately blocking unauthorized attempts to alter your transactions or otherwise steal your identity.
Rapport's access control policies are set by the Bank. Banks that work with Trusteer build and maintain policies that define which information is sensitive and which operations on this information should be restricted. Unlike traditional security software, Rapport does not need to maintain a database of malicious software and websites and can therefore block new and "under the radar" threats which traditional software is not designed to detect. The Bank and Trusteer work hard to keep Rapport effective against financial crimes that are currently targeting online bankers.
Rapport comes preconfigured to protect certain websites from companies who are working directly with Trusteer to give their valued customers the best protection possible.
Of course, you should have Rapport protect you on all websites where you log in or where you can read or send sensitive information. You can add Rapport protection to any website with just two clicks. Click here to view a short demo.
Rapport makes absolutely no change to your internet browsing activity. When you browse a website in Internet Explorer or Firefox, a Rapport arrow icon appears next to the browser’s address bar.
When Rapport is active, the arrow icon turns green, as shown below:
When the arrow is gray, Rapport is not active. Your information may be at risk.
When Rapport identifies a security hazard, it usually neutralizes the threat without having to inform you. In a few cases where Rapport detects some level of risk, Rapport may require a Yes/No confirmation from you before neutralizing the threat.
Computers can be attacked in many ways:
Yes. Rapport is available for both Mac and PC users.
Trusteer solutions for Windows:
Latest Rapport Version: 3.5.1930.100
Supported Operating Systems:
Trusteer solutions for Mac:
Latest Rapport Version: 3.6.1908.22
Supported Operating Systems:
For Windows Operating Systems, 32-bit and 64-bit (Windows 7 SP1 and above, Windows 8, 8.1, 10 Windows Server 2008 (R2) 2012 (R1 & R2), Windows 10, Rapport supports:
For Mac OS X El Captain 10.11 and Sierra 10.12 Rapport supports:
Recommended Hardware (PC):
Recommended Hardware (Mac):
You can still have Rapport running even if most of your browsing is done using an unsupported browser. Rapport does not interfere with your browsing. You can always choose to switch to a supported browser when you log onto a sensitive website such as your online banking website.
Several factors can affect your browser speed. If your browser is running slowly, here are some steps you can take to diagnose whether the problem is caused by Rapport:
1. Be sure your system has enough memory for Rapport.
2. If you have enough memory, test Rapport’s compatibility with your browser.
3. Lastly, the issue may be related to one of Rapport's protection mechanisms.
The following third-party software was tested with IBM Trusteer Rapport and is compatible:
PC:
Mac:
If you find any of the information above inaccurate, or if you suspect that one of your products has a conflict with Rapport, please click here to contact Support.
The following free antivirus solution works well with Rapport http://windows.microsoft.com/mse.
A full list of compatible products can be found here.
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