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Yes, Mobile Banking utilizes best practice security measures such as HTTPS, 128-bit SS encryption, password, fingerprint, or facial recognition access and application time-out when your phone is not in use. In addition, we recommend users protect their smart phones by installing security software on their phones. Such software generally includes a firewall, anti-virus, anti-spyware and anti-malware protection and the ability to trace and wipe clean your phone in the event it is lost. Consult your mobile carrier or the Mobile App store for software providers.
No account data is ever stored on your phone.
If you are already enrolled for Online Banking, simply download the app and log in using your existing username and password.
If you are not already enrolled, download the app and select "Enroll." First, you'll be prompted for your Social Security Number and date of birth. Next, you'll be asked for your checking or savings account number as well as your ATM or Debit Card number and the amount of one of your last 10 transactions. This helps us confirm that you are the person who owns this account. Finally, you'll be asked to select a username and password and provide your email address and phone number.
This additional verification protects your accounts should your username and password ever be compromised. You may be asked to further verify your identity when logging in from a device we do not recognize as yours.
Once you are logged in, select "Settings" from the main menu. Then select "Challenge Questions."
Your security code can be delivered to your mobile number or email address we have on file. To update this information, select "Settings" from the main menu. After selecting "Update Phone Number" or "Update Email Address," you can edit your existing contact information or enter an additional mobile number or email address.
Yes, to change your username, select "Settings" from the main menu. Next, select "Update Username." Once you have updated your username, select "Submit."
If you do not know your current username, please contact Customer Service at 1-800-448-8812.
Yes, select "Settings" from the main menu. Next, select "Update Password" and follow the instructions.
If you do not know your current password, select "Can't Log In" from the Mobile Banking Login page or contact Customer Service.
Face ID allows you to log in to your Mobile Banking app using facial recognition on your device instead of entering your password each time.
To enable Face ID, highlight the Face ID icon on the login page before logging in to the Mobile Banking app. Once logged in, you will be asked if you would like to use Face ID for future logins. If you are already logged in, select "Settings" from the main menu. Turn on the option for "Fingerprint/Face ID."
Yes, to make immediate transfers or schedule future dated or recurring transfers, select "Transfer Money" from the main menu. Then select "Make A Transfer."
You can view your future dated or recurring transfers by selecting "Scheduled Transfers."
Yes. Transfers from LOC accounts are subject to the following restrictions:
Deposit Account Transfers
Line of Credit Advances
Line of Credit or Loan Payments
Credit Card Payments
You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business, and government checks. They must also be payable to, and endorsed by the account holder.
International checks, U.S. savings bonds, U.S. postal money orders, Traveler's Checks, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit), and cash are not eligible for Mobile Deposit.
Bill Pay creates a profile of the funding accounts you choose at enrollment. When you log in to pay bills, it allows you to select from any of those checking accounts when making a payment.
Depending on the merchant/payee, your scheduled payment will be made by check or electronically via ACH (automated clearing house). When scheduling payments, be sure to choose a "due by" date several days in advance of the actual due date reflected on your bill statement. The earliest "due by" date will be automatically displayed.
Late or undelivered payments are not common with Bill Pay. However, if this does happen, please contact our Online Banking & Bill Pay Customer Service and a representative will immediately begin researching the situation. Issues are often resolved quickly with late fees reversed in many cases. The bank will then work with our Bill Pay partner and the merchant to determine what happened and to address the situation.
Please refer to the Terms of Conditions for the Bill Pay Service for more detail pertaining to payment disputes.
Hancock Whitney Bank, Member FDIC and 
Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply.
Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2021 Hancock Whitney Bank.
