Mobile Banking FAQ

With Mobile Banking, you can access information for Checking, Savings, CD's, Credit Card and Loan Accounts.

Mobile Banking allows you to view your balance, view transaction history, pay bills (Web / App only), deposit checks (App only) and schedule or immediately transfer funds between accounts (Web / App only). You can also use mobile banking to locate Bank branches and ATMs!

Logon to your Online Banking account and select the Mobile Banking tab at the top of the page. Follow the online instructions to enroll and activate your mobile phone. If you are activating Mobile Banking for the first time, download the App from the App store. If Apps are not available for download to your mobile device use the Web App link in your confirmation text message. You may access Mobile Banking anytime by visiting  https://Hancockbank.HB2GO.mobi. If you would like assistance enrolling in Mobile Banking, feel free to contact Customer Service.

There is no bank service charge for Mobile Banking. Check with your mobile provider regarding message and data rates that may apply.

During activation, a "cookie" is stored on your phone's browser. This allows the system to remember that your phone has already been activated. Some phones may require you to enable cookies or periodically erase them, requiring re-activation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If enabled, and the issue persists, consider using an alternative mobile web browser with strong cookie support, such as Opera Mini (which can be found by visiting mini.opera.com on your phone's browser).

The downloadable application is supported on most iPhone and Android devices (as well as other devices). Web App is available on most phones with browsers that support cookies while text banking is available on nearly all mobile devices.

Follow these steps to download the Mobile Banking app:

• iPhone and Android users download the App from App store.
• To use the App for the first time, complete the registration of your mobile device. Use the activation code provided for your first logon. (a new activation code is needed if not used within 24 hours).

If you are unable to download apps to your mobile device:

• Use the Web App by completing the registration of your mobile device online. Use the activation code provided for your first logon. (a new activation code is needed if not used within 24 hours).
• Select the Web App link in your confirmation text message.
• You may also access Mobile Banking anytime by visiting https://hancockbank.HB2Go.mobi.

Mobile Deposit enables you to deposit checks electronically by simply taking a photo of the front and back of the check with your iPhone, Android or other Smartphone using our Mobile Banking App.

If you are already using the Mobile Banking App, simply select Check Deposit from the menu (menu button top left corner) and follow the instructions. If you are not enrolled in Mobile Banking, download the App from the App store, login to online banking, select the Mobile Banking tab and register your phone and receive your activation code.  Not enrolled in online banking – enroll now.

Mobile Banking and Mobile Check Deposit are free. However, check with your wireless carrier for any data usage charges that may apply.

You can deposit into your checking, savings, or money market accounts.

Yes. $1.00 is the minimum amount that can be deposited with Mobile Check Deposit. Your deposit limits can be found on your Mobile Banking profile page. To access your Mobile Banking profile, logon to Online Banking and select the Mobile Banking tab.

No. Your deposit limits can be found on your Mobile Banking profile page. To access your Mobile Banking profile, logon to Online Banking and select the Mobile Banking tab.

No. Mobile Check Deposit is only available with the Mobile Banking App.

One.

Yes as long as you do not exceed your monthly deposit limit. Your deposit limits can be found on your Mobile Banking profile page. To access your Mobile Banking profile, logon to Online Banking and select the Mobile Banking tab.

Once funds have been made available in your account, write "ELECTRONICALLY DEPOSITED on date" across the front of the check to avoid the risk of re-depositing. The date should be the month, day, and year you submitted the deposit. Store in a secure place for 30 days after your deposit and then destroy.

You can deposit checks payable in U.S. dollars and drawn at any U.S. bank, including personal, business, and government checks. They must also be payable to, and endorsed by the account holder.

International checks, U.S. savings bonds, U.S. postal money orders, Traveler’s Checks, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit), and cash are not eligible for Mobile Deposit.

You may only deposit checks made payable to you. Sign the back of your check and include For Deposit Only and your Account Number.

Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending text command to a short code a special telephone number used to address text messages. (Note, at this time, Text-Only Mobile Banking cannot be used to transfer funds or to access Bill Pay).

Yes, you can use both options from the same mobile device. To do so, you will need to activate each option in Online Banking.

No. You will receive text messages when you specifically request them by sending one of the Text Banking Commands.

Texting Commands:

NOTE: You can view commands by activating your phone and sending C to the shortcode 99544.

Yes, Mobile Banking utilizes best practice security measures such as HTTPS, 128-bit SS encryption, PIN or password access and application time-out when your phone is not in use. Only the phones that you personally enroll can access your accounts. In addition, we recommend that users protect their smart phones by installing security software on their phones. Such software generally includes a firewall, anti-virus, anti-spyware and anti-malware protection and the ability to trace and wipe clean your phone in the event it is lost. Consult your mobile carrier or the Mobile App store for software providers. Users should also guard against phishing attempts by visiting and downloading applications only from known and trusted sites.

In addition, no account data is ever stored on your phone.

In the event that your phone is lost or stolen, your mobile banking service may be immediately disabled by following the steps below or contacting Customer Service:

• Access Online Banking
• Click “Mobile Banking” tab in the top row of options
• Continue to “Mobile Profile”
• Select “Remove this mobile device”
• Click “Continue.”

We support most U.S. mobile phone carriers. If your carrier is not listed when you enroll, select "Other".

Yes, a text messaging and/or data plan is typically needed. Please check with your mobile carrier for more information.

You must be enrolled in Online Banking to enroll in Mobile Banking.

Activation is a one-time process used to register your phone for mobile banking. After you register a phone, you will receive an activation code which will be required to begin using Mobile or Text Banking on your device. For easy reference you may print your activation code and installation instructions.

Follow the steps below:

New Enrollments:

• Access Online Banking on your computer
• Click “Mobile Banking” tab in the top row of options
• Click “Continue to Mobile Profile”
• Click add mobile device
• Select mobile carrier from the drop down box
• Enter mobile phone number
• Read and accept terms and conditions
• Click enroll
• Choose mobile and or Text Banking
• Click continue
• Your activation code will display on the next screen

New device or change phone number:

• Access Online Banking on your computer
• Click “Mobile Banking” tab in the top row of options
• Click “Continue to Mobile Profile”
• Remove device
• Follow new enrollment steps above

Activation codes expire if not used in 24 hours. If you need a new activation code follow these steps:

• Access Online Banking on your computer
• Click “Mobile Banking” tab in the top row of options
• Click “Continue to Mobile Profile”
• From the Mobile Banking Center, select “get activation code”
• Your activation code will display on the next screen

Typically, you should receive a text message within a few minutes after enrolling. However, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. If you still have not received a text message, send your activation code to 99544. Wait for a few minutes to receive a text message indicating that you have been activated. If you do not receive the text message, contact your mobile carrier to be sure text messaging is enabled on your phone.

Activation codes expire after 24 hours. If you need a new one, follow these steps:

• Access Online Banking on your computer.
• Click “Mobile Banking” tab in the top row of options.
• Click “Continue to Mobile Profile.”
• From the Mobile Banking Center, select "get activation code"
• Your activation code will appear on the next screen.

If you get a new phone or change phone numbers, logon to Online Banking on your computer and update your phone profile by accessing the Mobile Banking tab. We recommend removing your old phone and re-enrolling your new phone.

Yes. An account may be accessed by multiple phones. Visit Online Banking and click "Mobile Banking" and enroll and activate another phone number.

In the event that your phone is lost or stolen, your mobile banking access may be immediately disabled by following the steps below or by contacting Customer Service:

• Access Online Banking.
• Click the “Mobile Banking” tab in the top row of options.
• Continue to "Mobile Profile."
• Select “Remove this mobile device” and click “Continue.”