Preventative measures implemented to serve our clients and associates throughout COVID-19

Shane Loper, March 11, 2020

At Hancock Whitney, the health and safety of our clients, associates, and community is our priority. We are monitoring the current situation of the novel coronavirus, named COVID-19, and the impact it has on the communities we serve. We want you to know that we are following all CDC and health department prevention recommendations.

We’ve prepared our associates with resources from the CDC on preventative measures such as hand washing and practicing good health habits, and we’ve advised them stay home when sick. We’ve taken steps to minimize exposure to contagious diseases by providing additional hand-cleaning supplies and implementing additional, after-hours cleaning procedures at all locations using disinfectants recommended by the CDC. By increasing the frequency of cleaning and disinfecting high-touch surfaces, including counters, door handles and client waiting areas, restrooms, along with the other preventative measures, our goal is to help minimize exposure for our associates and clients.

Hancock Whitney offers many options to help our clients beyond our financial centers:

ATMs (get cash, check balances – often without even having to leave your car)

Online Banking (check balances, pay bills, transfer money between accounts, and manage alerts)

Mobile App (deposit checks, check balances, pay bills, transfer money between accounts, and manage alerts) 

If you need help setting up online or mobile banking, please visit those topics on our website or give us a call:

Client Contact Center 1-800-448-8812

For Treasury Services Client Support, call 1-866-594-2304.

For Hancock Whitney Investment Services, call 1-800-385-4188. 

Our business and wealth management bankers are directly accessible via text, email, and phone to help you. 

Please contact us if you have experienced personal or business difficulties related to COVID-19 and we can work with you on solutions including potentially loan payment schedule adjustments.

You can also connect with us on TwitterFacebook and Instagram for updates and additional information. 


Financial Tips for the Unexpected

Here are some tips for planning for an unexpected situation:

  1. Setup online and mobile banking options with your financial institution. You should also keep your bank’s client contact center number handy.
  2. Setup an emergency fund.
  3. Protect yourself and your assets with adequate insurance (health, life, auto, and homeowner).
  4. Get a safe deposit box for your most important documents.
  5. Setup direct deposit with your employer. You will need your bank’s routing number and bank account number to do so. Hancock Whitney routing numbers are listed below:
    • Alabama 065106619
    • Florida 063112786
    • Louisiana 065400153
    • Mississippi 065503681
    • Texas 113000968


COVID-19 Situation

According to the Centers for Disease Control and Prevention (CDC), the 2019 novel coronavirus (COVID-19) is a highly contagious respiratory illness first detected in Wuhan, China, in December of 2019. COVID-19 continues to spread from person-to-person and is a public health concern. As the situation evolves, you may want to refer to the CDC website below as a resource which includes status updates, Frequently Asked Questions, Information for Travelers, etc., at:


Preventative Tips to Minimize your Risk

The best defense against all viruses is to follow a few simple recommendations from the CDC. Visit the COVID-19 Prevention and Treatment page for more tips.

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

These are everyday habits that can help prevent the spread of several viruses. If you travel, the CDC does have specific guidance for travelers.


**This piece is intended for informational purposes only. For additional information about COVID-19, get the latest reports from the Centers for Disease Control ( or your local health department website.