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Your Needs. Our Mission. A Message from Our CEO

April 13, 2020
John Hairston
John Hairston

We know life has been anything but normal for the last month. That’s why our teams are working to minimize disruptions in service and help meet your financial needs during these uncertain times.

How we deliver our Hancock Whitney expertise and warm, 5-star service may be a bit different during the COVID-19 pandemic. One thing won’t change, though:  We’re here to help you, your family, and your business financially through this global fight against the novel coronavirus.

We are following CDC recommendations for disinfecting and social distancing. We’re constantly adjusting our operations to help keep our clients and associates safe. For now, we’re providing primarily drive-through service at our financial centers, with lobby service available by appointment. Additionally, you may see associates at our financial centers wearing masks and gloves.


Drive Thru Services available


Helping clients

Our bankers are actively helping clients by phone, email, and other virtual channels that keep us connected. Assistance for qualified clients who are negatively impacted by COVID-19 is available, including loan payment deferral options and specific fee waivers*. 

We’ve been very busy processing Paycheck Protection Program loans through the SBA for business clients substantially affected by COVID-19. SBA rapidly enabled the process and was immediately overwhelmed with tremendous volume; but we’re making progress and working hard to move requests through the SBA pipeline.

We’re also here to help our clients consider options for making the most of the Economic Impact Payments (EIP), also known as "Stimulus checks," we expect the IRS to direct-deposit during April. Beginning mid-April, you can check the status of your EIP and update your information if needed at the IRS web portal. We encourage all of our clients who qualify for the EIP to take advantage of the faster Direct Deposit option. If you do receive a paper check, our Mobile Deposit feature in Mobile Banking is a great way to deposit your funds quickly.

As new information becomes available, we regularly post updates to hancockwhitney.com/covid19 and social media about the latest financial center status, business hours, fraud prevention tips, and resources and assistance for individuals and businesses facing financial challenges from this pandemic.


Helping communities

For many, spring is often a season of renewal and hope. We see that hope in the caring eyes of countless #HealthcareHeroes selflessly, tirelessly tending the sick. We see that hope in the stoic faces of first responders protecting us. We see that hope in the hometown hearts of businesses finding new ways to offer us some sense of normalcy.

As a gesture of our gratitude and to help our communities carry on, we’re working closely with many local restaurants to deliver meals regularly to health professionals as they battle the worst the virus throws at us.

Grateful to all healthcare heros

Hancock Whitney and Salute Restaurant feed more than 120 #HealthcareHeroes at Memorial Hospital


We offer our infinite appreciation to them and to everyone doing their part on the front lines during these unsettling times.


Moving ahead together

We recognize many clients and communities are deeply concerned about the pandemic itself and the unprecedented economic hardship created by closing non-essential businesses and job losses. Our Nation, our communities, and our team have been through many challenges in past years. We expect to overcome this challenge in the same manner as in all the others: we will work together to find the silver lining in this dark cloud and emerge stronger than in the beginning.

We’re all finding new ways to do simple things while protecting ourselves, those we love, and each other. If we all follow guidance to stay safe, we believe we can and will beat this invisible enemy affecting all of us. The people and communities we serve are strong, determined survivors who’ve come back from countless crises stronger and better. As schools, churches, and businesses begin to reopen--when and however that happens, we encourage you to visit and spend locally to support your friends and neighbors.

At Hancock Whitney, there are reasons why we’re one of America’s strongest, safest banks, primarily the confidence of our clients and communities and the commitment of our associates. We’ve weathered 120-plus years of literal and figurative storms together with the resilient people and places who put their trust in us. We’ll get through this COVID-19 pandemic the same way—together.

May you stay strong and safe, and may God bless you, our great country, and our world.

*Terms & Conditions Apply.