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Hancock Whitney's E-Mail Policy

January 5, 2015
Hancock Bank and Whitney Bank
Hancock Bank and Whitney Bank

How to spot legitimate Hancock or Whitney Bank E-mail messages

In order to help you identify phishing attempts, Hancock and Whitney Bank have established policies regarding how we will e-mail you. By establishing standards for how we'll address you, the types of information we will ask from you via e-mail and the types of information we'll share through e-mail, we hope to make it easier for you to identify any phishing attempts that may come your way.


If you do receive a suspicious e-mail message, don't respond. Instead, forward a copy of that message to us at phished@hancockwhitney.com and delete the message. Never click any links or attachments in a suspicious e-mail.


Hancock Bank and Whitney Bank E-mail Standards

E-mail messages from Hancock or Whitney Bank will address you by name or by the name of the business associated with your account. We will not send e-mail messages with a generic greeting such as "Dear Customer," "Dear Hancock or Whitney Bank Online Banking User" or "Dear Hancock or Whitney User."


We do not use e-mail messages to collect personal information (account numbers, Social Security numbers, ATM/debit card numbers, passwords, etc.). If we require information from you, we may notify you by e-mail and request such information, but only after you have securely signed-on to Online Banking.


We do not send unsolicited e-mail messages with directions to download attachments or software programs. We may include a direct link in an e-mail to guide you to a page on the bank website that provides information regarding opportunities to further protect your accounts and may offer a link from the bank site to a third party site to acquire such protection. The bank will only send you an e-mail with an attachment in response to your personal request for such an attachment, and the attachments will either be password-protected or sent via secure e-mail, if applicable.