Using your Chip Card

Hancock Whitney offers chip-enabled debit and credit cards. The embedded microchip provides extra security by encrypting client data when used at chip-enabled registers and ATMs. So, shop with confidence, knowing you're protected.

Paying in person

Paying in person

Paying with a chip card

  1. Simply insert your card, with the chip side face up and keep it inserted in the terminal.
  2. Follow the prompts to enter your PIN or signature as needed.
  3. Don't forget to take your card when your purchase is complete.

Paying with a magnetic stripe

If a retailer hasn’t switched to a new chip card reader, don’t worry. Your card still has a magnetic stripe for use at traditional readers.

Using your card at an ATM or online

Using your card at an ATM or online

Using your card at an ATM

  1. Insert your card in the ATM as you currently do today.
  2. Leave your card in the ATM until you are prompted to remove. The ATM will release your card when your transaction is complete.
  3. Remember, always take your card, cash and receipt with you once you are done with your transaction.

Using your card online

Continue using your same payment process when making an online purchase with your new chip-enabled card.

Using your card with a Mobile Wallet

Using your card with a mobile wallet

Add your card to the wallet app on your eligible Apple, Android, or Samsung device to conveniently make purchases at a variety of merchants in stores, within apps and online. Make purchases at participating locations with just one touch of your device.

Apple Pay, Google Pay, Samsung Pay

Questions about your new Debit Card?

Visit Chip Card FAQs

1 Some Pin-based debit transactions may be routed through non-Visa networks. Transactions routed through non-Visa networks will not trigger a purchase alert. Actual time to receive Visa Purchase Alerts is dependent on when the merchant submits the charge, wireless service, and coverage within area. Alerts service may not be available in all areas. Message and data rates may apply. Gasoline alerts may not include purchase amount. Account activity qualifying for Alert service may vary by issuer. A limit of ten cards can be registered per Visa Purchase Alerts account. Additional restrictions apply.

 

NO BANK GUARANTEE NOT A DEPOSIT MAY LOSE VALUE NOT FDIC INSURED
NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY