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Two-Step Verification: A More Secure Way to Log In to Online Banking

February 24, 2021
Jennifer Wilson
Jennifer Wilson

These days we’re using digital devices and online platforms more than ever, for everything from doctor’s appointments to ordering lunch. The same is true with banking, as online and mobile banking have become a routine part of daily life for many people.

As more transactions move online, digital security is becoming increasingly critical. Banks, merchants and other service providers must use every tool available to help you safeguard your personal information. That’s why Hancock Whitney recently enhanced our Two-Step Verification feature for Online Banking that provides additional security options when you log in.

Two-Step Verification – What is it and how does it work?

Two-Step Verification verifies your identity when you’re logging in to Online Banking from a device or browser that we don’t recognize. Step one is your username and password. In step two, you’ll now have the option to enter a numerical code that you’ll receive via text, email, or phone call. Once you've entered this code, you'll set up a security question that will be an option for you to use on future challenges should you not want to enter another code. 

Using a numerical code for Two-Step Verification means that even if someone has your Online Banking password, they would not be able to enter the code unless they also have access to your email or mobile phone.




To make your login even faster, select the "Yes, remember device" feature; on the next login the system will recognize it and Two-Step Verification will be skipped. 

More Upgrades to Online Banking

We’ve made a few additional enhancements to Online Banking to make logging in, unlocking your account and resetting your password faster and easier.

When you log in to Online Banking from our homepage, you’ll see that both the username and password fields are in the login box. Now you won’t have to submit your username then go to another page to enter your password.

You'll also notice that the "Trouble Logging In" feature has been enhanced with more ways to unlock or reset your password. Simply click "Can't Login?" in the login box and follow the prompts.

It's always important to remember that, although Two-Step Verification and enhanced password reset options can provide additional layers of security, the best way to protect your account information is to educate yourself about cyber fraud. We invite you to visit the Security Tips page on our website to read our collection of Insights blogs and learn more about keeping your finances safe.

We’re here to help answer any questions you may have about our new Online Banking login and enhanced security functions. Please visit a nearby financial center or speak with a Client Services Representative at 1-800-448-8812.