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Fraud Protection

Credit Card Protections

Visa Purchase Alerts

Visa Purchase Alerts for your credit and debit cards provide added security and put you in control. Purchase alerts let you monitor card activity by sending text or email alerts wherever you use your card. With VISA Purchase Alerts Card Controls, you can turn your card off and on quickly and block international or online transactions. Ask a banker for more information about how you can register for this free service. Terms, conditions, restrictions and limitations apply. Message and data rates may apply.

Chip Signature Technology

Hancock Whitney offers chip-enabled debit and credit cards. The embedded microchip provides extra security by encrypting client data when used at chip-enabled registers and ATMs.

 

Checking Account Protections

Stay safe with identity theft protection including credit file monitoring.

 

Digital Banking Safeguards

Multi-Factor Authentication (MFA)

MFA verifies your identity when you’re logging in to Online Banking from a device or browser that we don’t recognize. Step one is your username and password. In step two, you’ll now have the option to enter a numerical code that you’ll receive via text, email, or phone call. Once you've entered this code, you'll set up a security question that will be an option for you to use on future challenges should you not want to enter another code.

Encryption

Hancock Whitney uses industry standard encryption for activity to protect your information and your resources.

 

Fraud Detection Monitoring

While we use a wide variety of fraud detection tools to monitor and safeguard your financial activity these tools are most effective when we have your assistance. We recommend you protect your login information carefully and monitor your account transactions regularly. If you notice any suspicious activity on your account please contact us via your account officer, visiting a branch, or call us at 1-800-448-8812.

 

Protecting Your Account Information

When you contact Hancock Whitney regarding your account, we’ll ask that you verify your identity and may request additional information based on the nature of the call. As a reminder, if Hancock Whitney reaches out to you regarding your account, we will never ask for PIN or password information during the call.

 

Hancock Whitney Privacy Policy

Our privacy policy is designed to keep your information safe as possible. To read it, visit: https://www.hancockwhitney.com/privacy-policy

If you believe your Hancock Whitney account has been compromised, immediately contact your account officer, visit a financial center or call us at 1-800-448-8812.