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Homeownership Assistance Program

Protect Your Piece of the American Dream

We recognize that many homeowners are facing challenging and difficult times. Timely monthly payments for some are becoming a struggle due to situations that are beyond your control. Unemployment, underemployment, and skyrocketing expenses, just to name a few, are contributing to unforeseen financial hardships. Our Homeownership Assistance Program is designed to help eligible homeowners from going into foreclosure by maintaining a monthly payment on their mortgage. Please know that we are committed to partnering with you to protect your piece of the American dream.

Here's how you can get started:

Helpful resources

Download this document for important
information on Avoiding Foreclosure, FAQs and other helpful tools and tips.

Uniform Borrower Assistance Form

Use this Information Checklist to assist you in gathering the necessary documentation and to complete the Uniform Borrower Assistance Form.

Visit a Banker

Bring your entire completed package to any Hancock Whitney Banker or fax the information to 1-228-871-7019. Together, this information will help us help you.

Once we receive all requested information and documentation, we will determine if you are eligible based upon your circumstances. If you are eligible, we will look at your monthly income and housing costs, including past due payments, and determine if you qualify for assistance or loss mitigation options. Past due taxes and applicable insurances will also be considered. No fees are charged to take advantage of this opportunity to apply for loss mitigation options.

For more information on our Homeowner Assistance Program, please contact Loss Mitigation at 1-888-354-4321. Terms and conditions are subject to change without notice. Hancock Whitney is attempting to collect a debt, and any information obtained will be used for that purpose.

Do You Have a Dispute with your Loan?

You have certain rights under federal law related to resolving errors and requesting information about your account. In order to take full advantage of these rights, you must write to this address to assert an error or request information about your account.

Please be sure to include your full name and account number and a description of the error you believe has occurred or the information requested in connection with your account.


Address for Loan Errors and Information Requests

Hancock Whitney Bank
Loan Error Resolution and Information Requests
c/o Compliance Dept.
701 Poydras Street
New Orleans, LA 70130

Important Resources

To Obtain a List of HUD-Approved Housing Counseling Agencies,
Call 1-800-569-4287,
TDD 1-800-877-8339


The Federal Trade Commission -
Tips and resources on money matters.


The Federal Reserve –
Consumer Information


Foreclosure Prevention from the Foreclosure Prevention Case Escalation Unit


Guide to Avoiding Foreclosure from the U.S. Department of Housing and Urban Development


Your Resource to Financial Freedom from the Financial Services Roundtable


US Financial Literacy and Educational Commission


Federal Reserve System Mortgage Foreclosure Resources


Service Members Civil Relief Act (SCRA)

Call 1-800-342-9647