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Updated: 10/30/2024 | 1:00 p.m. CDT

Hurricanes Helene and Milton Updates

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Recovery Assistance

Recovery loans, fee waivers and deferrals are available to impacted residents in Florida FEMA disaster areas.  List of impacted counties by hurricane:  Hurricane Helene and Hurricane Milton. Applications and requests must be initiated by November 15, 2024.

ATMs

Florida debit card clients may use any ATM in the surcharge-free Allpoint network in the United States to access their money without having to pay ATM fees. Available Hancock Whitney ATMs are always fee-free for Hancock Whitney clients.

 

Loan Deferrals

Personal and Small Business Loans: Clients may be eligible for up to a 60-day payment deferral. Offer available for residents in the designated impacted areas.  For more information and to request a deferral, please contact Client Services at 1-800-448-8812

Restrictions apply and offer subject to change without notice. Interest will continue to accrue even though the payment has been deferred. Depending on the type of loan/line and collateral securing the loan/line, a deferral may result in the extension of the maturity date and/or in the requirement to pay deferred interest when payments resume or at a loan/line maturity. See a banker for details.

Personal and Small Business Credit Card: Clients may be eligible to receive a payment deferral on payments due through the end of November 2024.

Offer available for residents in impacted areas. Interest will continue to accrue on unpaid outstanding balances even though payments have been deferred; therefore, skipped payments will increase finance charges. For more information and to request a deferral, please contact Client Services at 1-800-448-8812.

Residential Mortgage Forbearance: Clients in impacted areas may be eligible to receive a 90-day forbearance. No legal fees apply. Interested clients should call 1-888-354-4321 or email lossmitigation@hancockwhitney.com.

Eligibility requires that the property securing the mortgage or the borrower's place of employment be located in a designated impacted area qualifying for Individual Assistance, or that the borrower's income has been severely impacted by the disaster. Additional terms and conditions may apply.

 

Disaster Recovery Assistance Loans

Personal and Small Business Recovery Assistance Loans: Reduced rate unsecured personal and Small Business loans and no payment for 90 days are available for impacted clients.

Finance charges will begin to accrue at closing, even though the first payment date is deferred. Deferring payments will result in a higher finance charge than if payments were made every month. Limited to  new money requests only. Existing Hancock Whitney Bank debt cannot be refinanced. To apply, call 1-877-844-4948.

Residential Mortgage Offer: Clients in the designated impacted areas may receive up to $500 off of closing costs for residential mortgages with applications submitted through November 15, 2024. Contact a Mortgage lender for more information.

Restrictions may apply. See a mortgage lender for details.

Hancock Whitney Bank, Member FDIC and Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply. 

EHL doghouse black

Staying prepared and connected.

 
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Mobile Banking

Make sure you have our Mobile app downloaded, equipping you with 24/7 account access and the ability make payments, deposits and send money with Zelle®.

 
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Alerts

Monitor account activity and quickly identify potential fraud with debit and credit card text and email alerts.

 
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ATM Access

Confirm ATM access is available with your local Financial Center by contacting Client Services at 1-800-448-8812 before traveling.

Let's stay connected.

 

Client Services

1-800-448-8812

Contact Center Associates are available Monday - Friday 7:00AM CT - 7:00PM CT and Saturday 8:00AM CT - 2:00PM CT.

 

Hancock Whitney Financial Consultants

1-800-385-4188
Assistance is available Monday - Friday, 8:00AM - 5:00PM CT.

 

Merchant Services

1-800-803-4967 or email MerchantServices-Support@hancockwhitney.com

If your business has been impacted, and you are unable to accept payments, we can assist quickly so your business can accept payments again within one day or less.

 

Treasury Services

1-866-594-2304

We are available Monday - Friday 7:00AM - 6:00PM CT

Download the convenient Treasury Manager app which gives you the ability to utilize all the system features from anywhere—whether you’re using a mobile phone or tablet. Apple or Android available.

 

Trust & Asset Management