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Below are resources for our Merchant Services clients.
Log-in to your account here if your Merchant number begins with 5.
Log-in to your account here if your Merchant number begins with 3, 6 or 9.
Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-800-803-4967 (HWMS).
We're here to help. If you would, just complete the form below and we will be in touch shortly. Or, call us at 1-800-803-4967 (HWMS)
Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.
| Client Services | 800-803-4967 (HWMS) |
|
PCI Compliance
|
866-957-1807 cloversecurity.com |
| USA ePay |
866-872-3729 |
| Gift Card Support |
800-707-5129 |
| Telecheck |
800-366-1054 |
Call the Client Services number listed above or email merchantservices-support@hancockwhitney.com.
Please keep in mind these links only serve as a guide to you and are provided as a reference.
Surcharging
Surcharging is an additional fee that a business adds to a sale transaction when a consumer pays by credit card. In order for a business to assess this type of fee they must meet card brand requirements and use a surcharge compliant point of sale system. Hancock Whitney offers a compliant surcharge program and welcomes the opportunity to speak with you about it. To learn more please call us at 888-716-6037 or fill out our contact form.
Visa
Merchant Credit Card Surcharging Surcharging Considerations
Surcharging Credit Cards - Q&A for Merchants
Download signage
Mastercard
What merchant surcharge rules mean to you
Mastercard Surcharge FAQs
Card brands guidance on fraud prevention, handling suspicious transactions and more.
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Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply.
Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2021 Hancock Whitney Bank.
