We're here to help.
Below are resources for our Merchant Services clients.
New Client?
Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-800-803-4967 (HWMS).
Contact Us
Need assistance? We're here to help. If you would, just complete the form below and we will be in touch shortly. Or, call us at 1-800-803-4967 (HWMS)
Client Service Information and Continued Support
Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.
Client Services
800-803-4967 (HWMS)
- New Client Activation and Reprogramming Help
- Client Services Information and Continued Support
- Client Service Support
- Billing Inquiries
- Statements
- Transaction Lookup
- Chargebacks and Retrievals
- Clover Support
- online go to: clover.com/help
- contact: 1-855-853-8340
- Payeezy Gateway
- Supplies
- contact: 1-855-278-7131
- Terminal or Technical Support
- Voice Authorizations
PCI Compliance (Clover Security)
866-957-1807
cloversecurity.com
USA ePay
Gift Card Support
Telecheck
Not sure who to contact?
Call the Client Services number listed above or email merchantservices-support@hancockwhitney.com.
Other helpful information and links
Please keep in mind these links only serve as a guide to you and are provided as a reference.
Surcharging
Surcharging is an additional fee that a business adds to a sale transaction when a consumer pays by credit card. In order for a business to assess this type of fee they must meet card brand requirements and use a surcharge compliant point of sale system. Hancock Whitney offers a compliant surcharge program and welcomes the opportunity to speak with you about it. To learn more please call us at 888-716-6037 or fill out our contact form.
Visa
Merchant Credit Card Surcharging Surcharging Considerations
Surcharging Credit Cards - Q&A for Merchants
Download signage
Mastercard
What merchant surcharge rules mean to you
Mastercard Surcharge FAQs
Suspicious Transaction and Fraud Prevention Guidance by Card Brand
Card brands guidance on fraud prevention, handling suspicious transactions and more.
- Visa merchant resources
- MasterCard merchant resources
- Discover merchant resources
- Dispute Management for American Express merchants
- Fraud Prevention Guidelines
PCI DSS compliance program links
- PCI Security Standards Council site
- PCI Security Standards for businesses that accept payment cards
- Additional PCI Security Resources for small merchants
IRS compliance links
- About Form 1099-k and more from the IRS website