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Merchant Services Client Resources

We're here to help.

Below are resources for our Merchant Services clients.



Log-in to your account here if your Merchant number begins with 5.

Log-in to your account here if your Merchant number begins with 3, 6 or 9.


New Client?

Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-800-803-4967 (HWMS).

Contact Us

Need assistance? We're here to help. If you would, just complete the form below and we will be in touch shortly. Or, call us at 1-800-803-4967 (HWMS)

Client Service Information and Continued Support

Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.

Client Services

800-803-4967 (HWMS)

  • New Client Activation and Reprogramming Help
  • Client Services Information and Continued Support
  • Client Service Support
    • Billing Inquiries
    • Statements
    • Transaction Lookup
    • Chargebacks and Retrievals
  • Clover Support
  • Payeezy Gateway
  • Supplies
  • Terminal or Technical Support
  • Voice Authorizations

PCI Compliance (Clover Security)



USA ePay



Gift Card Support






Not sure who to contact?  

Call the Client Services number listed above or email merchantservices-support@hancockwhitney.com.

Other helpful information and links

Please keep in mind these links only serve as a guide to you and are provided as a reference.

Surcharging is an additional fee that a business adds to a sale transaction when a consumer pays by credit card. In order for a business to assess this type of fee they must meet card brand requirements and use a surcharge compliant point of sale system. Hancock Whitney offers a compliant surcharge program and welcomes the opportunity to speak with you about it. To learn more please call us at 888-716-6037 or fill out our contact form.

Merchant Credit Card Surcharging Surcharging Considerations
Surcharging Credit Cards - Q&A for Merchants
Download signage

What merchant surcharge rules mean to you
Mastercard Surcharge FAQs


Suspicious Transaction and Fraud Prevention Guidance by Card Brand

Card brands guidance on fraud prevention, handling suspicious transactions and more.  


PCI DSS compliance program links


IRS compliance links


Other resources