Merchant Services Client Resources

We're Here to Help.

Below are resources for our Merchant Services clients. 

 

Log-in

Log-in to your account here.

 

New Client?

Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-800-803-4967 (HWMS).

 

Contact Us

Need assistance? 

We're here to help. If you would, just complete the form below and we will be in touch shortly. Or call us at 1-800-803-4967 (HWMS)

 

Client Service Information and Continued Support

Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.

Client Services  800-803-4967
(HWMS)
  • New Client Activation and Reprogramming Help
  • Client Services Information and Continued Support
  • Client Service Support
    • Billing Inquiries
    • Statements
    • Transaction Lookup
    • Chargebacks and Retrievals
  • Clover Support
  • Payeezy Gateway
  • Supplies
  • Terminal or Technical Support
  • Voice Authorizations

PCI Compliance 
(Clover Security)

 

866-957-1807
cloversecurity.com
USA ePay 
866-872-3729
Gift Card Support 
800-707-5129
Telecheck
800-366-1054
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Not sure who to contact?  

Call the Client Services number listed above or email merchantservices-support@hancockwhitney.com.

Other helpful information and links

Please keep in mind these links only serve as a guide to you and are provided as a reference. 

 

Suspicious Transaction and Fraud Prevention Guidance by Card Brand

For VISA, you can find guidance on how to handle suspicious transactions and best practices related to chargeback management:

MasterCard has published Guidelines on what to do if you suspect fraud. 
 
American Express has also published best practices around deterring fraud: Fraud Prevention from American Express®
 
Discover has outlined Helpful Tips for preventing fraud.

 

PCI DSS compliance program links

 

IRS compliance links

 

Other resources