Merchant Services Client Resources

    We're Here to Help.

    Below are resources for our Merchant Services clients. 

     

    Log-in

    Log-in to your account here.

     

    New Client?

    Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-866-597-5721.

     

    Contact Us

    Need assistance? 

    We're here to help. If you would, just complete the form below and we will be in touch shortly. Or call us at 1-866-597-5721.

     

    Client Service Information and Continued Support

    Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.

    Client Service 866-597-5721
    Clover Devices
    Online Help for Clover    		 844-864-5449
    help.clover.com
    Payeezy 855-448-3493
    Chargeback & Retrievals 800-672-5007
    PCI Compliance (Rapid Comply) 877-201-3617
    Internet Gateways & Third Party Software
    (Nashville Platform)    		 800-542-1894
    Terminals for Petroleum & Supermarkets
    (BuyPass Platform)    		 800-733-3322
    Other Terminals (Omaha Platform) 800-228-0210
    Other Third Party Software & Level III Data
    (North Platform)    		 800-647-3722
    Voice Authorizations 800-228-1122
    Supplies

    855-278-7131

    hancockwhitney.com/MerchantSupplies
    Gift Card Support 800-707-5129
    USAePay 866-872-3729 ext.490
    TeleCheck 800-366-1054
       
    Not sure who to contact for technical support or account activation?  
    Call 866-597-5721
    Email MerchantServices-Support@hancockwhitney.com

    Other helpful information and links

    Please keep in mind these links only serve as a guide to you and are provided as a reference. 

     

    Suspicious Transaction and Fraud Prevention Guidance by Card Brand

    For VISA, you can find guidance on how to handle suspicious transactions and best practices related to chargeback management:

    MasterCard has published Guidelines on what to do if you suspect fraud. 
     
    American Express has also published best practices around deterring fraud: Fraud Prevention from American Express®
     
    Discover has outlined Helpful Tips for preventing fraud.

     

     PCI DSS compliance program links

     

    IRS compliance links

     

    Other resources

      

    New Client Activation and Reprogramming Help

    Here's a quick list of phone numbers you may need. You can also download our easy to print reference card

    Client Service 866-597-5721
    Clover Devices
    Online Help for Clover    		 844-864-5449
    help.clover.com
    Payeezy 855-448-3493
    Internet Gateways & Third Party Software
    (Nashville Platform)    		 800-647-3722
    Terminals for Petroleum & Supermarkets
    (BuyPass Platform)    		 800-430-3459
    Other Terminals
    (Omaha Platform)

    800-228-0210
    press option 3
    Other Third Party Software & Level III Data
    (North Platform)    		 800-542-1894
    Gift Card Support 800-707-5129
    USAePay 866-872-3729 ext.490 
    TeleCheck 800-366-1054
    Supplies 855-278-7131
    hancockwhitney.com/MerchantSupplies
    Not sure who to contact for technical
    support or account activation?    		  
    Call 866-597-5721
    Email MerchantServices-Support@hancockwhitney.com

     

     

    Additional information for our new clients

     

     

     

    Hancock Whitney Bank, Member FDIC and Equal Housing Lender Logo Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply.

    Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2019 Hancock Whitney Bank.
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