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Below are resources for our Merchant Services clients.
Log-in to your account here if your Merchant number begins with 5.
Log-in to your account here if your Merchant number begins with 3, 6 or 9.
Welcome to our quick reference page. If you scroll further below, you will find a section especially for you. It includes handy phone numbers if you have questions getting set up and reference material for your equipment and services. And if there is anything we can assist with, complete the form below or please give us a call at 1-800-803-4967 (HWMS).
We're here to help. If you would, just complete the form below and we will be in touch shortly. Or, call us at 1-800-803-4967 (HWMS)
Here's a quick list of phone numbers you may need. You can also download our easy to print reference card.
| Client Services | 800-803-4967 (HWMS) |
|
PCI Compliance
|
866-957-1807 cloversecurity.com |
| USA ePay |
866-872-3729 |
| Gift Card Support |
800-707-5129 |
| Telecheck |
800-366-1054 |
Call the Client Services number listed above or email merchantservices-support@hancockwhitney.com.
Please keep in mind these links only serve as a guide to you and are provided as a reference.
For VISA, you can find guidance on how to handle suspicious transactions and best practices related to chargeback management:
Hancock Whitney Bank, Member FDIC and 
Equal Housing Lender. All loans and accounts subject to credit approval. Terms and conditions apply.
Hancock Whitney and the Hancock Whitney logo are federally-registered trademarks of Hancock Whitney Corporation. Copyright © 2021 Hancock Whitney Bank.
