Welcome to Hancock Whitney

Online Transition Guide for One Florida Bank Clients

Welcome to your online transition guide. As an extension of the guide you received in the mail, this site is your resource for information, updates, and support throughout your transition to Hancock Whitney. Along the way, you can explore products and services designed to help you achieve your financial goals, including checking and savings accounts, powerful digital banking tools, and convenient credit card and lending solutions.

Take a look at our frequently asked questions.

View Our Transition Guides

What's Staying the Same

No changes are being made to your routing number, and most clients will see no change to their account number
Ability to use your current One Florida Bank checks
The local banking team you know and trust
Terms and conditions of your loans and lines of credit
Our commitment to helping you achieve your financial goals and dreams

Hancock Whitney associate assisting an account holder

What's Changing

Your accounts will become Hancock Whitney accounts
You’ll receive new Hancock Whitney debit card(s)
Any merchants or subscriptions linked to your current debit card will need to be updated
You’ll gain access to Hancock Whitney Mobile and Online Banking
One Florida Bank branches will become Hancock Whitney Financial Centers

Manager welcoming a new team member on her first day

Key Transition Dates and What You Need to Do

We're here to help make your transition as smooth as possible. Review important dates, key milestones, and recommended actions to stay prepared every step of the way.

Early October 2026

Review the printed transition guide with details about your new Hancock Whitney accounts. Complete transition information is on pages 2-7.
Additional communications regarding loans, mortgages, mobile banking and online banking will be sent separately.
Log in to your One Florida Bank online banking account. Only accounts logged in in the last 90 days will be able to access online banking post-conversion.
Clients who initiate wire transfers by phone must sign and return the Funds Transfer Agreement by October 15, 2026, to continue using this service after conversion.

Mid-October 2026

You will receive:

Your new Hancock Whitney debit card(s).
Additional information about your new Hancock Whitney debit card(s), including activation instructions, ATM access and card features.

Mobile & Online Banking Preparation:

Download your transaction history and eStatements for your records.
Document your Bill Pay payees and future dated payments.
Document your scheduled transfers.
Document your Zelle^® contacts.
Verify that your email address, phone number, and mailing address are up to date.
Download the Hancock Whitney mobile app.
For walkthroughs on how to set up your mobile and online banking, please visit our demo hub.

November 6–8, 2026

Your One Florida Bank accounts officially transition to Hancock Whitney Bank.

As of 5pm ET, Friday, November 6th:

This is the last day for scheduled bill pay payments to process, and last day to use Zelle on the current system. (The bill pay processing cutoff time is 3:00 PM ET on November 6, 2026 and access to the Bill Pay module will be removed at 4:00 PM ET on November 6, 2026.)
One Florida Bank online and mobile banking will shut down on Friday and will not be available again. After your accounts are converted, you'll use Hancock Whitney online and mobile banking. Your access begins once you receive and complete your Hancock Whitney activation email.
Overdraft Protection (ODP) sweeping service ends; talk to a banker to discuss ODP plans for your new Hancock Whitney account.

Over the weekend:

Remember to activate your new Hancock Whitney debit card(s) and log into your new Hancock Whitney online banking account.
Watch for your online banking activation email. Once received, activate your account and re-enroll in Bill Pay and Zelle^® to continue managing your payments and transfers.
Enroll in Fraud and Identity Theft coverage in the mobile app.

November 9, 2026

Welcome to Hancock Whitney!

The Contact Center will be available to assist you with new digital platforms.
Your existing checking and savings account numbers, routing numbers, checks, and direct deposits will continue to work as they do today.
Download the Hancock Whitney Mobile App.
Enroll in our Hancock Whitney Information Line at 800-448-8812.
Enroll in Debit Card Overdraft Protection Elections in the Mobile App. Elections take effect within 72 hours of selections being made.
Set up loan payment transfers in Online banking.

Scan to download the Personal App
on the Apple App Store^® or Google Play^™ Store

Scan to download the Business App
on the Apple App Store^® or Google Play^™ Store

Stay Alert to Fraud

Bank transitions can attract fraudsters seeking to take advantage of customer uncertainty. Please keep these helpful reminders in mind.

Always check who sent an email or text before clicking a link.

Take a moment to verify information before responding or taking action.

Use strong, unique passwords for your banking accounts.

Access online banking directly from the Account Login on hancockwhitney.com.

Never provide your user credentials to anyone.

Why your neighbors trust Hancock Whitney

125+

Years of Service

For more than a century, Hancock Whtiney has been dedicated to the financial well-being of Gulf South communities.

5 Years

FORBES AMERICA’S BEST BANKS

For the fifth consecutive year, we’ve been named one of America’s Best Banks by Forbes.

Outstanding

CRA Institution Rating

Our commitment to meeting the needs of our communities has received the highest recognition under the Community Reinvestment Act criteria.

Online Transition Guide for One Florida Bank Clients

View Our Transition Guides

Consumer Banking

Business Banking

Treasury Services

View Our Transition Guides

Consumer Banking

Business Banking

Treasury Services

What's Staying the Same

What's Changing